Juvelyn Secretaria Cebuco
Abu Dhabi,UAE
Summary
Highly skilled professional with extensive customer service experience and excellent English communication skills. Demonstrates a strong ability to provide outstanding customer service, with a customer-centric and result-driven approach. Proficient in salon software, email communications, point of sale operations, cash handling, and invoice processing. Adept at multitasking, time management, and working with minimal supervision. Proficient in Microsoft Office, adaptable, and committed to delivering exceptional service. Career goal: to leverage extensive skills and experience in a dynamic customer service role to enhance customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Receptionist
Hair Care Beauty Salon
Abu Dhabi, UAE
11.2023 - Current
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation.
- Provided detailed information about salon services to potential customers on the phone or in person.
- Managed telephone calls, taking messages with precision and professionalism.
- Assisted in inventory management, ensuring optimal stock levels at all times.
- Facilitated effective communication between stylists and clients for better service delivery.
- Handled cash and card transactions with accuracy to maintain the financial integrity of the salon.
- Managed bookings using Fresha software to schedule, cancel, and rearrange appointments.
- Handled office petty cash and maintained flawless records.
- Handled financial transactions to maintain accurate records.
- Streamlined payroll process, enhanced staff satisfaction.
- Assisted in tax filing tasks annually; complied with legal requirements.
- Worked closely with accountants for successful financial audits.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Assisted in preparing monthly, quarterly, and year-end tax returns.
- Managed payroll by tracking employee hours.
- Responsible for monitoring staff's visa expiry dates and processing renewals through the ADGM Portal.
English as a second Language Teacher
Ripple Kids Educational Services, Inc.
Cebu City, Philippines
06.2022 - 09.2023
- Adapted teaching methods according to diverse student needs and abilities.
- Facilitated engaging activities to enhance speaking, listening, and writing skills.
- Enhanced students' pronunciation skills with engaging speaking activities.
- Provided constructive feedback to students, promoting continuous improvement.
- Set up equipment and gathered teaching materials to prepare for lessons.
- Helped non-native speakers with confidence and social integration.
Customer Service Representative
JP Morgan Chase & Co. (Teleperformance)
Cebu City, Philippines
03.2021 - 05.2022
- Managed a high volume of inbound calls for the quick resolution of customer issues.
- Facilitated communication between parties involved in the claim to expedite resolution.
- Adhered strictly to data protection laws whilst handling sensitive client information.
- Provided exemplary service to clients by handling their claims professionally.
- Displayed patience and empathy towards distressed clients during difficult times.
- Assured customer satisfaction by processing claims promptly.
- Processed customer claims, provided efficient service.
- Resolved escalated issues with strategic problem-solving techniques.
- Managed complex cases, resolved disputes successfully.
Customer Service Executive
WorldRemit
Cebu City, Philippines
11.2019 - 02.2021
- Utilised CRM software proficiently, streamlining the complaint handling process
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Updated account information after customer calls for well-maintained data accuracy.
- Handled live chat queries within strict timeframe targets.
Production Associate
Innodata
Mandaue City
07.2011 - 10.2013
Receptionist/ Secretary
KJT Tire and Services
Talisay City, Philippines
03.2010 - 03.2011
Education
Bachelor of Science - Industrial Technology - Computer Technology
Cebu Technological University
Skills
- Customer Service Experience
- Excellent English Communication Skills
- Ability to provide outstanding customer service
- Customer-centric
- Result-driven
- Good Time-management Skills
- Ability to Multi-task
- Adaptability
- Ability to work with minimal supervision
- Salon software proficiency
- Email communications
- Point of sale operations
- Cash handling
- Invoice processing
- Microsoft Office
Custom
References available upon request.
Timeline
Receptionist
Hair Care Beauty Salon
11.2023 - Current
English as a second Language Teacher
Ripple Kids Educational Services, Inc.
06.2022 - 09.2023
Customer Service Representative
JP Morgan Chase & Co. (Teleperformance)
03.2021 - 05.2022
Customer Service Executive
WorldRemit
11.2019 - 02.2021
Production Associate
Innodata
07.2011 - 10.2013
Receptionist/ Secretary
KJT Tire and Services
03.2010 - 03.2011
Bachelor of Science - Industrial Technology - Computer Technology
Cebu Technological University
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