Juvin Sreenivasan
Dubai
Summary
Results-oriented professional with strong problem-solving and communication skills, adept at analyzing customer needs and providing customized solutions. Extensive experience in market analysis and customer engagement, with a proven track record of identifying product improvement opportunities. Committed to driving growth and fostering innovation within organizations.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work history
Product Specialist
FedEx Express BV
Dubai
07.2021 - 11.2025
- Accountable for commercial operations across Air and Road networks in MEISA region.
- Managed RFQs for global clients in air and road transport.
- Executed high-impact activities aligned with business objectives.
- Maintained communication with senior management to report performance and challenges.
- Coordinated departmental peers and delivered training sessions to enhance operational knowledge.
- Initiated cross-functional projects to improve processes and efficiency.
- Oversaw customer retention, satisfaction, and gross margin growth.
- Implemented SOPs to ensure compliance with regional standards.
- Analyzed sales data, leading to informed strategic planning decisions.
- Coordinated with marketing teams to create effective product promotion strategies.
- Collaborated closely with design and engineering teams on product enhancements and modifications.
- Implemented pricing strategies in line with market trends and company objectives.
Warehouse Operations Supervisor
FedEx Express BV / TNT UAE
Dubai
01.2013 - 06.2021
- Accountable for internal and external customer satisfaction, employee engagement, service quality, and effective management of operational costs and productivity.
- Oversaw warehouse operations across JAFZA, DAFZA, and Dubai, managing team of 15 staff across all locations.
- Conducted regular coaching and performance sessions with employees and subcontractors, including transaction monitoring, documentation review, and performance follow-up.
- Delivered targeted coaching and feedback focused on customer satisfaction, operational excellence, business results, and corporate social responsibility (CSR) objectives.
- Supported leadership development and succession planning programs, identifying and mentoring high-potential employees to build future operational leaders.
- Consistently achieved and exceeded warehouse KPIs, ensuring optimized and standardized processes to enhance customer satisfaction.
- Championed customer-focused culture by implementing tools and initiatives that enhanced service delivery, loyalty, and retention.
- Ensured full compliance with corporate social responsibility, health, safety, and environmental (HSE) standards, in accordance with FedEx/TNT Express management systems.
- Maintained proactive coordination with Bureau Veritas for specialized shipping documentation, including COC and SASO certifications.
- Facilitated import and export shipment clearances in line with UAE Free Zone regulations, ensuring timely and compliant logistics operations.
- Collaborated with other departments to meet customer delivery deadlines promptly.
- Coordinated with team members for seamless completion of daily tasks.
- Maintained safe work environment with adherence to health and safety regulations.
- Investigated any reported discrepancies or complaints, ensuring prompt resolution.
Logistics Administrator
TNT UAE LLC
Dubai
11.2011 - 01.2013
- Oversaw material movements, aligning with client contracts and providing detailed movement reports.
- Managed logistics lifecycle, ensuring accuracy of documentation for all shipment modes.
- Coordinated operations with freight forwarders, customs, manufacturers, and clients for efficiency.
- Verified credit terms for compliance with organizational and international trade standards.
- Participated in logistics strategy meetings, contributing strategic insights.
- Ensured regulatory compliance through meticulous documentation practices.
- Negotiated shipping rates, achieving significant reductions in operational costs.
- Managed over 35 customer accounts during this period.
Education
Master of Business Administration - HR & Marketing
Nehru College of Management
India 01.2009 - 01.2010
BSc. - Physics
Government College
Madapally, India 01.2006 - 12.2008
Skills
- Strategic Planning
- Supply Chain Management
- Warehousing & Distribution
- WMS Accuracy Management
- Inventory Control
- Project Management
- Performance Management
- Training & Development
- WMS Implementation
- Budgeting & Cost Control
- Safety Management
- Result-Driven approach
- Strategic sales techniques
- Initiative taking
Certification
- IPSCMI, UAE
- Certified International Supply Chain Manager (CISCM)
- Certified International Supply Chain Professional (CISCP)
- Six Sigma Green / Black Belt
- Dangerous Goods CAT6 Special Handling
Timeline
Product Specialist
FedEx Express BV
07.2021 - 11.2025
Warehouse Operations Supervisor
FedEx Express BV / TNT UAE
01.2013 - 06.2021
Logistics Administrator
TNT UAE LLC
11.2011 - 01.2013
Master of Business Administration - HR & Marketing
Nehru College of Management
01.2009 - 01.2010
BSc. - Physics
Government College
01.2006 - 12.2008
Personal Information
- Date of birth: 1987-08-15
- Nationality: Indian
- Marital status: Married
Awards
- Bravo Zulu, for going above and beyond to support MERN business case, 2020-01-01
- Bravo Zulu, for going above and beyond for supporting MERN Jebel Ali and DAFZA operations to prepare for ISO audit, 2020-02-01
- Sales FedEx Ambassador club, for MEISA Region
References
References can be provided upon request