JYOTHI OZHANKAL PRABHAKARAN
Sharjah
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
13
13
years of professional experience
Work History
Cashier
SALIM EXCHANGE
05.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Senior Customer Service Supervisor
AIR INDIA AIR TRANSPORT SERVICE LTD
11.2018 - 03.2023
- Monitored customer feedback to identify areas of improvement in customer experience.
- Coordinated cross-functional efforts to resolve complex customer problems, resulting in faster case resolutions and increased satisfaction levels.
- Mentored junior supervisors and provided guidance on effective management techniques, fostering professional growth among staff members.
- Led monthly meetings with the team, discussing performance metrics and setting goals for continuous improvement.
Customer Service Executive
AIR INDIA SATS
05.2012 - 12.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Education
Bachelor of Arts - English Language
ANNAMALAI UNIVERSITY
NEW DELHI 06-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Cash handling expertise
- Issue resolution
Languages
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Cashier
SALIM EXCHANGE
05.2023 - Current
Senior Customer Service Supervisor
AIR INDIA AIR TRANSPORT SERVICE LTD
11.2018 - 03.2023
Customer Service Executive
AIR INDIA SATS
05.2012 - 12.2017
Bachelor of Arts - English Language
ANNAMALAI UNIVERSITY
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