JYOTHISH NEELIYATH
Abudhabi
Summary
Assisted in achieving organizational goals through dedication and hard work. Supported team initiatives by fulfilling responsibilities effectively. Contributed to personal and professional growth within the organization.
Pursued organizational goals as primary responsibility while fostering personal and professional growth alongside company success.
Overview
12
12
years of professional experience
Work History
Customer service coordinator
Shipa delivery services LLC
Abu Dhabi
07.2024 - Current
- Coordinated customer service operations to enhance client satisfaction and streamline communication.
- Developed and maintained standard operating procedures for handling customer inquiries efficiently.
- Resolved complex customer issues by collaborating with various departments to find effective solutions.
- Displayed patience in difficult situations, ensuring customer satisfaction remained paramount.
- Worked effectively under pressure, maintaining high standards of service.
- Supported customer service team in achieving objectives through proactive collaboration and contribution.
Warehouse Associate
RHS GROUP (APPLE DC)
09.2019 - 06.2024
- Receiving Inbounds according to the pre-alerts by verifying the documents.
- Handling incoming shipments and reviewing their contents.
- Moving the stocks manually or systematically to the designated area.
- Generating picks, processing, and palletizing the customer orders.
- Shipping and outbound Activities.
- Reporting near misses and hazardous situation to the superiors.
- Compiling and inspecting shipping-related documentation.
- Update logs and documentation for inventory processing.
- Material Handling and customer support.
- Work as an active team member to complete team goals.
- Reporting the discrepancies to the supervisor Maintain duty reports and week logs
- Known Bad Board(KBB)Apple care material analyzing as per Apple Standard Procedures.
Dealers Sales and Service Executive
HAR CARS (MARUTI SUZUKI)
Kannur,kerala, India
05.2017 - 11.2018
- Facilitated vehicle sales by engaging customers and understanding their needs.
- Managed inventory levels, ensuring timely availability of popular models.
- Streamlined customer service processes to enhance satisfaction and retention rates.
- Conducted product demonstrations, effectively showcasing vehicle features and benefits.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
Junior Engineer in new product development
RAJSRIYA AUTOMOTIVE IND PVT LTD (TVS MOTORS)
08.2015 - 03.2017
- Designed and implemented engineering solutions for automotive component assembly and testing.
- Collaborated with cross-functional teams to optimize production processes and enhance product quality.
- Conducted root cause analysis on defects, leading to improved manufacturing protocols.
- Developed detailed technical documentation for engineering projects and process improvements.
- Contributed to project completion ahead of schedule through effective time management and prioritization of tasks.
- Studied corrections from senior engineers to learn and grow professionally.
- Collaborated with other departments to facilitate successful project completion.
ASST PRODUCTION ENGINEER TRAINEE (production mold maintenance)
TRITON VALVES IND PVT LTD
04.2014 - 05.2015
- Advise manufacturing teams on site to facilitate workflow implementation.
- Assist in conducting pre-commissioning inspections.
- Assist in drafting production workflows for projects.
- Assist in equipment coding to ease segregation of products and equipment in the production workflow.
- Conduct feasibility studies of recommended surface preparation and protection action techniques.
- Coordinate transfer of sub-assemblies and/or work pieces across work stations.
- Develop surface preparation and protection plans.
- Enforce adherence to Workplace Safety and Health (WSH) and Quality Assurance/Quality Control (QA/QC) policies.
- Oversee use of new technologies in production.
- Plan appropriate methods and schedule for installation of specific machinery, equipment and/or systems.
- Plan location, climate control and other factors for surface preparation and protection.
Education
Higher secondary - undefined
Kendriya Vidyalaya
Keltron nagar Dharmasala Kannur, Kerala, IndiaSSLC - undefined
ST.Michaels Anglo Indian HSS
Kannur, Kerala, IndiaDiploma - Tool Engineering and Digital Manufacturing
NTTF BTC
Bangalore, IndiaSkills
- Customer handling
- Technical Expertise
- Consulting with mechanics
- Operating System
- Spread Sheets
- MS Office
- AutoCad 2010
- Email correspondence
- Data entry efficiency
LANGUAGES
English
Tamil
Hindi
Malayalam
Kannada
HOBBIES
Cricket, Football, Volleyball, Travelling, Photography, Exercise
DECLARATION
I do hereby declare that above particulars of information and facts stated are true, Correct and complete to the best of my knowledge and belief
Date:20/11/2025
Place: Abudhabi
Signature: Jyothish N
STRENGTHS
- Self Confidence
- Positive Attitude
- Hard Working
- Willing to Learn
- Quick Learner
- Adaptable character
- Leadership mentality
Timeline
Customer service coordinator
Shipa delivery services LLC
07.2024 - Current
Warehouse Associate
RHS GROUP (APPLE DC)
09.2019 - 06.2024
Dealers Sales and Service Executive
HAR CARS (MARUTI SUZUKI)
05.2017 - 11.2018
Junior Engineer in new product development
RAJSRIYA AUTOMOTIVE IND PVT LTD (TVS MOTORS)
08.2015 - 03.2017
ASST PRODUCTION ENGINEER TRAINEE (production mold maintenance)
TRITON VALVES IND PVT LTD
04.2014 - 05.2015
Higher secondary - undefined
Kendriya Vidyalaya
SSLC - undefined
ST.Michaels Anglo Indian HSS
Diploma - Tool Engineering and Digital Manufacturing
NTTF BTC