Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Hobbies and Interests
Accomplishments
Affiliations
OTHER ACTIVITIES
Timeline
Generic

Jyoti Amratlal Desai

Summary

Experienced executive prepared for leadership roles with strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.

Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

15
15
years of professional experience

Work History

CEO

DIGALANCE DIGITAL CONSULTANTS LIMITED
01.2017 - Current
  • Independent practice post retirement covering areas of digital transformation, customer experience, network and IT operations and Fintech services
  • Projects Delivered and Ongoing:
  • AI Platform Review – India Software Company
  • AI platform review and use case recommendations for AI use cases for telecoms
  • Pricing model and Go to Market review
  • Architecture and Roadmap Development
  • AI Company Acquisition in the US
  • Supported an existing client in due diligence and acquisition of a US Based AI platform company in the Healthcare Vertical
  • Support for integrating AI stack into telco BSS solution
  • West African Telco
  • Digital Transformation and Process improvement for converged business model and journey to cloud (Azure) for consumer and Enterprise (B2B) business
  • Catalogue Driven Fulfilment process for Enterprise (B2B) and Consumer Products
  • Enterprise Products include bundling and go to market with third party products
  • Journey and Customer Experience management across physical and digital Channels – Consumer and Enterprise self service
  • Definition of one customer model (technical), personas and360-degree view of the customer based on TM Forum Party Management model
  • Define new sim registration process and reconcile70m subscribers’ registration status across systems
  • Build sim registration and data monetisation universe to support data monetisation
  • Botswana Operator
  • Deliver BI and Big Data Lake Platform
  • Assess CVM capability and help build AI enabled CVM and Planning processes
  • German Fixed Telco
  • Review of IT platforms and recommendation on transforming IT including capex budget reviews and organisation design
  • BSS Software Vendor
  • Support for product roadmap and5G readiness assessment
  • Support M&A efforts
  • Support for stack evolution for postpaid and complex BB and wholesale products
  • Evolution of BSS to a digital stack using open source
  • ISP in South Africa
  • IT architecture review and risk review and recommendations on future roadmap
  • Middle East Telco
  • Digital transformation project support for a telco in the Middle East covering converged billing, Matrixx implementation, product catalogue and work order automation, API and Microservices and Customer Experience Management
  • Redesign enterprise architecture for digital, phasing out strategy for legacy systems
  • Preparation of tender for API
  • Implementation and Design support for Ericsson order driven fulfilment covering Charging System, Product Catalogue, Order Management and subscription management – first phase completed mid November2019
  • Implemented automation for complex enterprise products – completed June2019
  • Supported the issue and evaluation of a tender for Application managed Services – completed November2019
  • BTC Botswana
  • IT Digital Transformation – IT architecture assessment, to be architecture definition, work program design and prioritisation for transformation does an operator in Botswana
  • Completed
  • Software enhancement for telco Digital BSS for5G
  • Projects Completed:
  • Business advisory and support for Go TO Market to microinsurance company Democrance
  • Support to Pembani on data centre investment in East Africa
  • Contract for BSS transformation of traditional BSS stack for Digital Telco for a Software development house in Finland
  • Consultant to PANGEA MEDIA INTERNATIONAL on launch of media and Entertainment services including Talent management in Africa including acquisition of local content and short form content
  • Partnered with Delta Partners in a skills assessment exercise for Digital in Indosat Ooredoo
  • Support to CTIO Indosat Ooredoo during organisation restructuring
  • Consultant to Smile Telecoms for9 Mobile acquisition in Nigeria
  • Support for5G and Digital Transformation strategy project in Qatar - completed
  • Network and IT Architecture support for5G project with STC in Saudi Arabia – completed
  • Assessment of Change management process and improvement recommendations for a US operator
  • Assessment of notification and messaging platform requirement for a cloud software vendor in USA (Delta Partners)

Group Chief Operating Officer

MTN GROUP
01.2016 - 04.2017
  • Reporting Organisation - Head office Consumer, Digital, Enterprise and Network and IT as well as VPs on operational issues
  • Implementation of fintech services microloans and microinsurance in Uganda
  • Supported an interim rebranding exercise in South Africa and Nigeria with positive impact on the operation
  • Finalization of commercially led capex planning with a focus on customer experience and data quality and throughput
  • Successfully got board approval to spend additional USD1.2b in Nigeria and USD900m in South Africa for3G/4G rollout
  • Implementation and Business Plan for Wholesale Carrier Service and undersea cable investments – set up as a separate Business Bayobab focussing n carrier business, cloud data centres, Edge computing and Data centre Hosting
  • Implemented a High Value customer management framework being rolled out to all operations
  • Restructuring the sales functions across the MTN footprint to cater for sales capability for new data products and financial services products
  • Restructuring of the enterprise product portfolio and shift toward cloud and Internet of Things platforms
  • Reloading enterprise business to use as a lever for entering other markets in Africa using a wholesaling model
  • Restructured enterprise sales commissions to focus on developing new revenue streams
  • Presented integrated digital strategy for rollout in2017
  • Way forward dependent on the ability to exit some historical contract for video on demand area
  • Plan for implementation of a digital lifestyle application for customers with embedded in app mobile advertising capability
  • Acting VP for South East Africa Region looking after6 operations in the region including South Africa
  • Working with the corporate strategy area in redefining the strategy for MTN to2020
  • With Group HR created a linked KPI model between operations and corresponding Head office functions to ensure common priorities are given focus

Chief Operating Officer

MTN NIGERIA
09.2015 - 01.2016
  • Assignment to Nigeria to resolve market share and revenue loss issues
  • Focus on network quality
  • Regain High Value customer revenue share lost to Etisalat
  • Deal with customer experience management and customer facing process issues
  • Focus on subscriber registration challenges
  • All customer facing functions and Network and IT were part of my structure
  • On the back of the USD5.2b fine required to reconcile unregistered subscribers that led to the fine
  • Kick-off the reregistration of another17million subscribers in45 days as identified by the regulator – USD1b revenue at risk per annum
  • Set up over700 points of presence - seating between50 -500 subscribers
  • Replaced the front-end subscriber system in15 days to ensure proper image and fingerprint validation at source
  • Exercise resulted in86 per cent of revenue being saved

Senior Vice President Group Technology/Group CTIO

MTN GROUP
12.2009 - 09.2015
  • Responsible for Group Technology – technology direction for network, Information Technology and Convergence
  • Rearchitecting the operator technical environment for convergence and digital – vision2020 organisation and function redesign
  • Organisation evolution and change based on operator strategies
  • Led convergence of CTO and CIO functions for evolution to digital operations
  • Accountable for capex of MTN operations and ensuring proper ROI as well as portfolio management
  • Responsible for Standards and policies in Network and IT technology
  • Cost reduction and efficiency initiatives in the technology area including shared services and managed services
  • Smart capex model for investment optimisation in low tariff markets designed together with Delta Partners
  • Cost reduction in back office activities of finance, procurement, supply chain and HR
  • Leading a global shared services initiative
  • Explore new technology which create revenue generation opportunities including convergence of fixed mobile and digital services
  • Continue to evolve technology costs to align to reducing tariff structures
  • Responsible for Global Carrier services including carrier relations, submarine cable investment, satellite services and Global IP/MPLS network
  • Responsible jointly with marketing for ICT service implementation
  • Accountable for the operation and management of the ICT global factory including centralised hosting and operations of Cloud services and M2M
  • CTO and CIO appointment within MTN operations jointly with the CEO
  • CEO of MTN Dubai office managing office operations as well stakeholder relations with entities within Dubai
  • Implementation of Mobile financial services in MTN operations with Group Commercial

Education

B Com - Private Law, Economics

University of South Africa
01.1993

BA (Hons) - Psychology

University of South Africa
01.1984

BA - Psychology, Geography

University of South Africa
01.1981

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Lake Heaven Secondary School
01.1976

Skills

  • Effective decision making
  • Operational excellence
  • Customer focus
  • Strategic visioning
  • Crisis management
  • Global perspective
  • Financial acumen
  • Corporate governance
  • Executive presence
  • Talent development
  • Digital transformation
  • Mergers and acquisitions
  • Succession planning
  • Sustainable business models
  • Organizational agility
  • Innovation management
  • Inspirational leadership
  • Negotiation
  • Leadership and people development
  • People and culture
  • Client engagement
  • Business development
  • Operations management
  • Management team leadership
  • Business administration
  • Planning and coordination
  • Strategic planning
  • Project management
  • Analytical and critical thinker
  • Innovative and visionary
  • Strategic partnerships
  • Executive leadership
  • Consulting

PERSONAL DETAILS

English (main language), Afrikaans, Gujarati, Hindi

Hobbies and Interests

Cooking, reading

Accomplishments

  • Proposed an evolution strategy to LTE as well as a spectrum management strategy
  • Worked jointly with marketing to come up with a device strategy and3G applications roadmap
  • Increased reach and impact of Group Technology even though headcount was reduced by creating and managing workgroups and centres of excellence
  • Worked with procurement to reduce network procurement costs for MTN operations – changed licensing modes to RGS30 and reduced equipment prices by more than40%
  • Evolved a vendor strategy to keep pricing competitive

Affiliations

  • MTN Nigeria - Operation
  • MTN South Africa - Operation
  • MTN Irancell - Operation
  • MTN Ghana – Operation
  • MTN Ivory Coast – Operation
  • MTN Afghanistan – Operation
  • MTN Dubai - Head Office Group entity
  • MTN International - Head Office Group entity
  • MTN Sudan - Operation
  • Belgacom International Carrier Services - Group Company Investment
  • 14th Avenue Investments - Head Office Group Entity
  • Global Procurement company - Dubai office Company
  • Global Sourcing company - Dubai Office Company
  • Chair of Technical and Commercial Governance Committee –2012 -2016

OTHER ACTIVITIES

  • Chaired a working group from different banks to develop a curriculum for International Trade Finance and Treasury Management.
  • Lectured in Trade Finance and Law during evening classes for the Institute of Bankers.
  • Examiner for the Institute of Bankers for Treasury Management and Risk Management.
  • Moderator for Institute of Bankers Financial Markets paper.
  • Represented Standard Bank on the Board of Directors for the Junior Achievement Program.
  • Advisor to the Commissioner of South Africa Revenue Services (now the Finance Minister) on their transformation strategy from2000 until2005. With employer’s consent was seconded to SARS for periods of up to3 months a year to work with the transformation team. Duties discontinued with move to Iran

Timeline

CEO

DIGALANCE DIGITAL CONSULTANTS LIMITED
01.2017 - Current

Group Chief Operating Officer

MTN GROUP
01.2016 - 04.2017

Chief Operating Officer

MTN NIGERIA
09.2015 - 01.2016

Senior Vice President Group Technology/Group CTIO

MTN GROUP
12.2009 - 09.2015

B Com - Private Law, Economics

University of South Africa

BA (Hons) - Psychology

University of South Africa

BA - Psychology, Geography

University of South Africa

Standard10 - undefined

Lake Heaven Secondary School
Jyoti Amratlal Desai