Experienced executive prepared for leadership roles with strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
15
15
years of professional experience
Work History
CEO
DIGALANCE DIGITAL CONSULTANTS LIMITED
01.2017 - Current
Independent practice post retirement covering areas of digital transformation, customer experience, network and IT operations and Fintech services
Projects Delivered and Ongoing:
AI Platform Review – India Software Company
AI platform review and use case recommendations for AI use cases for telecoms
Pricing model and Go to Market review
Architecture and Roadmap Development
AI Company Acquisition in the US
Supported an existing client in due diligence and acquisition of a US Based AI platform company in the Healthcare Vertical
Support for integrating AI stack into telco BSS solution
West African Telco
Digital Transformation and Process improvement for converged business model and journey to cloud (Azure) for consumer and Enterprise (B2B) business
Catalogue Driven Fulfilment process for Enterprise (B2B) and Consumer Products
Enterprise Products include bundling and go to market with third party products
Journey and Customer Experience management across physical and digital Channels – Consumer and Enterprise self service
Definition of one customer model (technical), personas and360-degree view of the customer based on TM Forum Party Management model
Define new sim registration process and reconcile70m subscribers’ registration status across systems
Build sim registration and data monetisation universe to support data monetisation
Botswana Operator
Deliver BI and Big Data Lake Platform
Assess CVM capability and help build AI enabled CVM and Planning processes
German Fixed Telco
Review of IT platforms and recommendation on transforming IT including capex budget reviews and organisation design
BSS Software Vendor
Support for product roadmap and5G readiness assessment
Support M&A efforts
Support for stack evolution for postpaid and complex BB and wholesale products
Evolution of BSS to a digital stack using open source
ISP in South Africa
IT architecture review and risk review and recommendations on future roadmap
Middle East Telco
Digital transformation project support for a telco in the Middle East covering converged billing, Matrixx implementation, product catalogue and work order automation, API and Microservices and Customer Experience Management
Redesign enterprise architecture for digital, phasing out strategy for legacy systems
Preparation of tender for API
Implementation and Design support for Ericsson order driven fulfilment covering Charging System, Product Catalogue, Order Management and subscription management – first phase completed mid November2019
Implemented automation for complex enterprise products – completed June2019
Supported the issue and evaluation of a tender for Application managed Services – completed November2019
BTC Botswana
IT Digital Transformation – IT architecture assessment, to be architecture definition, work program design and prioritisation for transformation does an operator in Botswana
Completed
Software enhancement for telco Digital BSS for5G
Projects Completed:
Business advisory and support for Go TO Market to microinsurance company Democrance
Support to Pembani on data centre investment in East Africa
Contract for BSS transformation of traditional BSS stack for Digital Telco for a Software development house in Finland
Consultant to PANGEA MEDIA INTERNATIONAL on launch of media and Entertainment services including Talent management in Africa including acquisition of local content and short form content
Partnered with Delta Partners in a skills assessment exercise for Digital in Indosat Ooredoo
Support to CTIO Indosat Ooredoo during organisation restructuring
Consultant to Smile Telecoms for9 Mobile acquisition in Nigeria
Support for5G and Digital Transformation strategy project in Qatar - completed
Network and IT Architecture support for5G project with STC in Saudi Arabia – completed
Assessment of Change management process and improvement recommendations for a US operator
Assessment of notification and messaging platform requirement for a cloud software vendor in USA (Delta Partners)
Group Chief Operating Officer
MTN GROUP
01.2016 - 04.2017
Reporting Organisation - Head office Consumer, Digital, Enterprise and Network and IT as well as VPs on operational issues
Implementation of fintech services microloans and microinsurance in Uganda
Supported an interim rebranding exercise in South Africa and Nigeria with positive impact on the operation
Finalization of commercially led capex planning with a focus on customer experience and data quality and throughput
Successfully got board approval to spend additional USD1.2b in Nigeria and USD900m in South Africa for3G/4G rollout
Implementation and Business Plan for Wholesale Carrier Service and undersea cable investments – set up as a separate Business Bayobab focussing n carrier business, cloud data centres, Edge computing and Data centre Hosting
Implemented a High Value customer management framework being rolled out to all operations
Restructuring the sales functions across the MTN footprint to cater for sales capability for new data products and financial services products
Restructuring of the enterprise product portfolio and shift toward cloud and Internet of Things platforms
Reloading enterprise business to use as a lever for entering other markets in Africa using a wholesaling model
Restructured enterprise sales commissions to focus on developing new revenue streams
Presented integrated digital strategy for rollout in2017
Way forward dependent on the ability to exit some historical contract for video on demand area
Plan for implementation of a digital lifestyle application for customers with embedded in app mobile advertising capability
Acting VP for South East Africa Region looking after6 operations in the region including South Africa
Working with the corporate strategy area in redefining the strategy for MTN to2020
With Group HR created a linked KPI model between operations and corresponding Head office functions to ensure common priorities are given focus
Chief Operating Officer
MTN NIGERIA
09.2015 - 01.2016
Assignment to Nigeria to resolve market share and revenue loss issues
Focus on network quality
Regain High Value customer revenue share lost to Etisalat
Deal with customer experience management and customer facing process issues
Focus on subscriber registration challenges
All customer facing functions and Network and IT were part of my structure
On the back of the USD5.2b fine required to reconcile unregistered subscribers that led to the fine
Kick-off the reregistration of another17million subscribers in45 days as identified by the regulator – USD1b revenue at risk per annum
Set up over700 points of presence - seating between50 -500 subscribers
Replaced the front-end subscriber system in15 days to ensure proper image and fingerprint validation at source
Exercise resulted in86 per cent of revenue being saved
Senior Vice President Group Technology/Group CTIO
MTN GROUP
12.2009 - 09.2015
Responsible for Group Technology – technology direction for network, Information Technology and Convergence
Rearchitecting the operator technical environment for convergence and digital – vision2020 organisation and function redesign
Organisation evolution and change based on operator strategies
Led convergence of CTO and CIO functions for evolution to digital operations
Accountable for capex of MTN operations and ensuring proper ROI as well as portfolio management
Responsible for Standards and policies in Network and IT technology
Cost reduction and efficiency initiatives in the technology area including shared services and managed services
Smart capex model for investment optimisation in low tariff markets designed together with Delta Partners
Cost reduction in back office activities of finance, procurement, supply chain and HR
Leading a global shared services initiative
Explore new technology which create revenue generation opportunities including convergence of fixed mobile and digital services
Continue to evolve technology costs to align to reducing tariff structures
Responsible for Global Carrier services including carrier relations, submarine cable investment, satellite services and Global IP/MPLS network
Responsible jointly with marketing for ICT service implementation
Accountable for the operation and management of the ICT global factory including centralised hosting and operations of Cloud services and M2M
CTO and CIO appointment within MTN operations jointly with the CEO
CEO of MTN Dubai office managing office operations as well stakeholder relations with entities within Dubai
Implementation of Mobile financial services in MTN operations with Group Commercial
Education
B Com - Private Law, Economics
University of South Africa
01.1993
BA (Hons) - Psychology
University of South Africa
01.1984
BA - Psychology, Geography
University of South Africa
01.1981
Standard10 - undefined
Lake Heaven Secondary School
01.1976
Skills
Effective decision making
Operational excellence
Customer focus
Strategic visioning
Crisis management
Global perspective
Financial acumen
Corporate governance
Executive presence
Talent development
Digital transformation
Mergers and acquisitions
Succession planning
Sustainable business models
Organizational agility
Innovation management
Inspirational leadership
Negotiation
Leadership and people development
People and culture
Client engagement
Business development
Operations management
Management team leadership
Business administration
Planning and coordination
Strategic planning
Project management
Analytical and critical thinker
Innovative and visionary
Strategic partnerships
Executive leadership
Consulting
PERSONAL DETAILS
English (main language), Afrikaans, Gujarati, Hindi
Hobbies and Interests
Cooking, reading
Accomplishments
Proposed an evolution strategy to LTE as well as a spectrum management strategy
Worked jointly with marketing to come up with a device strategy and3G applications roadmap
Increased reach and impact of Group Technology even though headcount was reduced by creating and managing workgroups and centres of excellence
Worked with procurement to reduce network procurement costs for MTN operations – changed licensing modes to RGS30 and reduced equipment prices by more than40%
Evolved a vendor strategy to keep pricing competitive
Affiliations
MTN Nigeria - Operation
MTN South Africa - Operation
MTN Irancell - Operation
MTN Ghana – Operation
MTN Ivory Coast – Operation
MTN Afghanistan – Operation
MTN Dubai - Head Office Group entity
MTN International - Head Office Group entity
MTN Sudan - Operation
Belgacom International Carrier Services - Group Company Investment
14th Avenue Investments - Head Office Group Entity
Global Procurement company - Dubai office Company
Global Sourcing company - Dubai Office Company
Chair of Technical and Commercial Governance Committee –2012 -2016
OTHER ACTIVITIES
Chaired a working group from different banks to develop a curriculum for International Trade Finance and Treasury Management.
Lectured in Trade Finance and Law during evening classes for the Institute of Bankers.
Examiner for the Institute of Bankers for Treasury Management and Risk Management.
Moderator for Institute of Bankers Financial Markets paper.
Represented Standard Bank on the Board of Directors for the Junior Achievement Program.
Advisor to the Commissioner of South Africa Revenue Services (now the Finance Minister) on their transformation strategy from2000 until2005. With employer’s consent was seconded to SARS for periods of up to3 months a year to work with the transformation team. Duties discontinued with move to Iran