Jyotsana Gurung
Dubai
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
DIFC
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer issues by utilizing CRM systems to track interactions and follow-ups.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Assisted in training new representatives on best practices for customer engagement and service protocols.
- Documented feedback from customers to identify trends and recommend process improvements.
- Maintained up-to-date knowledge of products, services, and promotions to effectively assist customers.
Cashier
The Burger House Restaurant
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service to enhance dining experience.
- Handled cash management, ensuring accurate drawer counts at end of shifts.
- Collaborated with kitchen staff to streamline order delivery processes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Receptionist / Admin / Cashier
Smoky Beach
02.2024 - Current
- Welcoming guest and taking their information and guiding them to their seats.
- Ordering all the necessary items through ERP system.
- Handling all the document works of ERP system( scanning, posting and doing creating PO ).
- Handling cash,credit or checking customer transactions with customers.
- Restock stationery supplies and maintain cleanliness.
- Documentation of files and reminding the managers regarding the renew of the trade license and permits.
- Greeted and assisted visitors, ensuring a welcoming front desk experience.
- Managed multi-line phone systems, directing calls to appropriate staff efficiently.
Education
Bachelor of Business Studies -
Sai Global Academy
01.2020
+2 - undefined
Sai Global Academy
01.2016
S.L.C - undefined
Sagarmatha Niketan School
01.2014
Skills
- Customer service
- Computer proficiency
- Microsoft Excel
- Payment processing
- Paperwork processing
- Administrative support
- Building rapport
- Data entry
- Critical thinking
- Ability to learn and work under pressure
- Confident,dynamic and good team player
- Ability to learn quickly and adapt to changing environment and willingness to accept responsibilities
- Ability to deal effectively with multicultural environment
Timeline
Receptionist / Admin / Cashier
Smoky Beach
02.2024 - Current
+2 - undefined
Sai Global Academy
S.L.C - undefined
Sagarmatha Niketan School
Customer Service Representative
DIFC
Cashier
The Burger House Restaurant
Bachelor of Business Studies -
Sai Global Academy
Declaration
I hereby declare that the above mentioned details are true and correct to the best of my knowledge and belief. JYOTSANA GURUNG Thanks and Regards
Additional Information
Basic Computer Knowledge.
Personal Information
- Date of Birth: 30 Dec 1998
- Gender: Female
- Nationality: Nepalese
- Marital Status: Single
- Visa Status: Employment Visa
- ID Type: Passport
- ID Number: PA0688684