K Linesh

Managing IT for a multi-industry conglomerate (Construction, Healthcare, Retail, Hospitality).

• Optimized VMware & NAS storage solutions, ensuring 99.9% data security & uptime.
• Reduced IT operational costs by 20% through strategic vendor negotiations & budget optimization.
• Implemented cloud-based ERP (Xpedeon, PACT, Axelon) to streamline finance & operations.
• Led the migration to Office 365 & Azure, enhancing collaboration & security.
• Designed & deployed WiFi networks, firewall security, and CCTV surveillance across multiple sites.
• Coordinated secure system access of users to various department systems and platforms.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Implemented and maintained technology and software budget.

Managed IT operations for a leading retail & hospitality business with 500+ users.

• Spearheaded digital transformation projects, improving operational efficiency by 30%.
• Strengthened cybersecurity, reducing IT security risks by 40% with advanced firewall & encryption.
• Migrated legacy IT systems to cloud, cutting maintenance costs by 25%.
• Led ERP implementation (ORION Retail), enhancing inventory management & sales tracking.
• Managed a $500K annual IT budget, achieving cost savings through process automation.
• Coordinated secure system access of users to various department systems and platforms.
• Managed time efficiently in order to complete all tasks within deadlines.

Oversaw IT infrastructure for a luxury hotel chain.

• Enhanced hotel guest WiFi experience, boosting customer satisfaction scores by 15%.
• Integrated Hyper-V virtualization, optimizing server resources & reducing downtime.
• Provided IT support for POS, security systems, and property management software (PMS).
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Diagnosed and resolved hardware and software issues.
• Proved successful working within tight deadlines and a fast-paced environment.

Provided IT support for a multinational retail chain.

• Maintained POS systems, servers, and security networks across 30+ store locations.
• Assisted in CCTV, EPBX, and firewall administration to ensure store security compliance.
• Maintained current software licenses and patched applications to stay up-to-date with latest features.
• Responded to queries on phone, via email or through IT ticketing system.
• Set up and maintained [Type] servers.
• Installed and configured software and hardware.

Managed IT operations & business expansion across multiple locations.

• Led a 15-member technical support team, improving service response times by 35%.
• Drove business growth by implementing new networking solutions, expanding market share.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Prepared sales presentations for clients showing success and credibility of products.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Drove continuous improvement of IT governance processes.
• Monitored networks and network devices to resolve technical problems quickly.
• Designed and evaluated WAN and LAN connectivity technologies.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Identified and resolved network congestion issues and bottlenecks.