Kabeer MT
Sharjah,U.A.E
Summary
Seeking new challenging position in Automobile Engineering in a growth oriented organization to render professional skills thereby adding value to organizational growth which would update to cutting edge technologies.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
SERVICE MANAGER
HONDA (HMSI)
INDIA
01.2016 - 11.2024
- Heading Workshop Operations with responsibilities pertaining to ensuring effective servicing and repairs of Vehicles; Warranty; Logistics; Billing and Budgets / Expenses.
- Planning and fulfilling hand / special diagnostic tools and equipment requirements for the workshops. Analyzing the repair orders to fix problems pertaining to revenue generation.
- Scrutinizing technician productivity and efficiency levels; assessing drops in productivity and instituting corrective actions. Identified training requirements of workshop staff and facilitating their individual training.
- Implementing Service Recovery Systems to prevent erosion of Customer Retention levels.
- Communicating product feedback from the field to principals with focus on effectuating modifications in the products and improving product performance.
- Focusing on generation of revenue through sales of Services and Parts; governing inventory of Spares to enhance storage conditions, reduce expenses and wastage.
SERVICE ADVISOR
AUTO 1 CAR SERVICE CENTER,
INDIA
01.2012 - 01.2016
SERVICE ADVISOR
MARUTHI SUZUKI
INDIA
01.2007 - 01.2012
- Supervising the Mechanical section of service Department
- Investigate and identify the nature of service required for the Vehicle brought in.
- Refer to the service catalogues / Technical & campaign information, which are supplied by the Manufactures.
- Consult service Engineer to realize with relevant authorities of Maruthi Suzuki if assistance is required from Suzuki to resolve complex service problems and obtain necessary guidance.
- Collecting and maintaining technician wise efficiency and providing required Training
- Perform road test after job completion and inform the control room accordingly
- Verify and certify the job card after completion of work.
- Enhance and follow the company’s quality management system as well as rules and regulations.
- Ensure high productivity and minimal idle time.
- Good interaction with customers in receiving their complaints and identifying their problems.
Education
HIGHER SECONDARY - SCIENCE
Govt: MMHS School
Kannur, Kerala 07.2002 - 05.2004
DIPLOMA IN AUTOMIBILE ENGINEERING -
EUNINOR INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Calicut, Kerala 08.2004 - 05.2007
Skills
- Good listener
- Customer consultation
- Adaptive team-player
- Quality controller
- Time management
- Task prioritization
- Performance monitoring
- Service quality assurance
- Technical understanding
- Effective communication
- Complaint handling procedures
- Customer retention strategies
- Team leadership
- Performance reporting
- Data analysis
- Budget management
Languages
English
Hindi
Malayalam
Personal Information
- Passport Number: Y 2570598
- Date of birth: 08/28/1986
- Nationality: India
- Marital status: Married
- Religion: Islam
CERTIFICATE
- Bronze Master Certificate Training Attended in Maruti Suzuki
- Advance Training Course from Maruti Suzuki
- Basic Training Course from Maruti Suzuki
- Practical Training Course from Maruti Suzuki
Timeline
SERVICE MANAGER
HONDA (HMSI)
01.2016 - 11.2024
SERVICE ADVISOR
AUTO 1 CAR SERVICE CENTER,
01.2012 - 01.2016
SERVICE ADVISOR
MARUTHI SUZUKI
01.2007 - 01.2012
DIPLOMA IN AUTOMIBILE ENGINEERING -
EUNINOR INSTITUTE OF TECHNOLOGY AND MANAGEMENT
08.2004 - 05.2007
HIGHER SECONDARY - SCIENCE
Govt: MMHS School
07.2002 - 05.2004
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