KABUNGA RICHARD
Dubai,Dubai
Summary
A focused professional with strong experience in customer service and the proven ability to assist customers with high standard service. Well-informed ,fostering positive customer relationships. Skilled in effective communication, problem-solving, and time management, with a strong ability to adapt to fast-paced environments. Seeking to transition into the role of an Airport Customer Service Agent to leverage customer-centric approach and commitment to enhancing passenger experiences. Committed to ensuring smooth and efficient airport operations while maintaining the highest standards of service and safety.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
PAPPAROTI CAFE DUBAI MALL
11.2021 - Current
- Greet and welcome customers in a friendly and professional manner.
- Provide information about menu items, specials, and promotions.
- Take and process customer orders accurately and efficiently.
- Attend to approximately 300 customers daily in a cafe
- Set and clear tables with attention to detail and a sense of urgency.
- Ensure tables are properly arranged and clean for the next guests.
- Monitor and attend to customers' needs throughout their dining experience Address customer concerns and complaints promptly and professionally.
- Collaborate with kitchen and management to resolve issues and ensure customer satisfaction.
- Now when to escalate issues to higher management. . Handle cash and card transactions following established protocols
Customer Service
ENTEBBE AIRPORT
10.2020 - 10.2021
- Greeted customers in a friendly and professional manner
- Assisted with baggage handling and resolution of baggage issues
- Provided information on airport facilities, services, and amenities
- Helped customers with directions and navigation through the airport.
- Provided high standard service in check-in, Boarding, Mishandled baggage and special Handling.
- Issued boarding passes and print baggage tags.
- Handled ticketing and check-in procedures for special requests (e.g. seat selection, baggage handling).
- Ensured compliance with airline standards and safety, security and border control regulations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Responded to customer complaints and feedback in a professional and courteous manner.
- Participated in team meetings and training sessions to improve customer service and airport operations.
Education
Customer Service -
Nadia Training Institute
Kampala01.2021
High School Diploma -
KINAAWA HIGH SCHOOL
WIKISO11.2014
High School Diploma -
OLDKAMPALA SSS
KAMPALA11.2012
Skills
- First Aid Emergency Care
- Customer service skills
- Teamwork
- Hospitality
- Positive mindset and good memory
- Effective Communication
- Flexibility
Accomplishments
- Best Employee of the Month Entebbe Airport Lounge March 2020
- Best Employee Of the Month Papparoti Cafe January 2021
HOBBIES
Watching soccer
Playing soccer
Traveling
Listening to music
Timeline
Customer Service Agent
PAPPAROTI CAFE DUBAI MALL
11.2021 - Current
Customer Service
ENTEBBE AIRPORT
10.2020 - 10.2021
Customer Service -
Nadia Training Institute
High School Diploma -
KINAAWA HIGH SCHOOL
High School Diploma -
OLDKAMPALA SSS
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