Kadeejath Rahila
Abu Dhabi
Summary
Dynamic Admin Executive with a proven track record at Burjeel Holding Hospital, excelling in medical billing and KPI evaluation. Adept at utilizing CRM tools and fostering cross-functional teamwork, I enhanced operational efficiency and trained new hires, driving significant improvements in patient flow and service excellence.
Overview
4
4
years of professional experience
Work History
Admin Executive- Customer Relation Officer
Burjeel Holding Hospital
Abu Dhabi
06.2023 - Current
- Managed medical billing operations, verifying insurance coverage and accurately coding procedures.
- Enhanced procedures to streamline internal operations and decrease inaccuracies.
- Collaborated with admissions, clinics, and diagnostic services for efficient patient flow.
- Ensured compliance with hospital policies and regulatory requirements for medical billing.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Monitored KPIs and provided feedback on performance of CRM campaigns.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Created spreadsheets using MS Excel to track program performance metrics.
- Prepared financial and administrative reports and statements for management.
- Maintained knowledge of advances in information technology systems and applications, like SAGE and Zendesk.
Administrative Assistant
IAM Business School
India
03.2021 - 09.2022
- Managed comprehensive administrative duties encompassing office operations, documentation, and team coordination.
- Coordinated every phase of student admissions from initial inquiry to final enrollment.
- Facilitated arrangement of academic schedules.
- Oversaw organization of records to support efficient departmental coordination.
- Facilitated interview scheduling and coordination.
Education
BBA - Travel and Tourism Management
Kannur University
INDIA04.2021
Master's in business administration - Marketing & H.R
IGNOU University
DelhiSkills
- Medical billing
- KPI evaluation and reporting
- Skilled in utilizing CRM tools
- Data management
- Proficient in technical skills
- Office administration support
- Advanced Excel skills
- Onboarding support
- Cross-functional teamwork
- Experienced with Sage 50
Personal Information
- Date of Birth: 04/09/1999
- Nationality: Indian
- Religion: Muslim
- Visa Status: UAE Residence Visa
- Valid driving license
Languages
Hindi
First Language
English
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1
Arabic
Elementary (A2)
A2
Tamil
Upper Intermediate (B2)
B2
Timeline
Admin Executive- Customer Relation Officer
Burjeel Holding Hospital
06.2023 - Current
Administrative Assistant
IAM Business School
03.2021 - 09.2022
BBA - Travel and Tourism Management
Kannur University
Master's in business administration - Marketing & H.R
IGNOU University
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