Kainat Nadeem
Dubai,UAE
Summary
Detail-oriented professional with expertise in Microsoft Office Suite, email management, and data entry, complemented by strong soft skills including effective communication, problem-solving, and adaptability. Adept at time management and teamwork, with a positive attitude and critical thinking abilities that drive success in dynamic environments. Committed to leveraging product knowledge and professional correspondence skills to achieve organisational goals while fostering collaboration and efficiency.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Agent
Transguard Group – Emirates (UAE)
01.2024 - 01.2026
- Provided exceptional customer service by managing chauffeur bookings for business and first-class passengers, ensuring a seamless and premium travel experience.
- Coordinated and scheduled timely pick-ups and drop-offs, handling special requests and last-minute changes with professionalism and efficiency.
- Demonstrated strong problem-solving skills and a customer-centric approach in a fast-paced, high-pressure environment.
Admin Officer
Azephon Industries – (Sialkot – Pakistan)
Sialkot
01.2022 - 01.2024
- Managed client orders efficiently by processing requests, coordinating with internal teams, and ensuring timely fulfillment.
- Maintained clear and professional communication with clients via email to address inquiries, provide updates, and resolve any issues related to orders and shipments.
- Coordinated between clients, suppliers, and logistics teams to ensure smooth execution of import and export activities.
Cashier
Habib Bank Limited (HBL) – (Pakistan)
01.2021 - 01.2022
- Handled daily cash transactions accurately and efficiently, including deposits, withdrawals, and payments.
- Provided excellent customer service by addressing inquiries, resolving discrepancies, and assisting customers with account-related requests.
- Demonstrated strong attention to detail and confidentiality when handling sensitive financial information.
Education
Graduation - ADP-Computer Science
Riphah International University
Islamabad, Pakistan 01.2018 - 01.2020
Intermediate - ICS-Physics
M.A Jinnah College of Commerce
Jhelum, Pakistan 01.2016 - 01.2018
Matriculation - undefined
Presentation Convent High School
Jhelum, Pakistan 01.2014 - 01.2016
Skills
- Soft Skills
- Effective Communication
- Problem-Solving
- Time Management
- Teamwork
- Adaptability
- Critical Thinking
- Product Knowledge
- Positive attitude
- Hard Skills
- Microsoft Office Suite
- Email Management & Professional Correspondence
- Data Entry
LANGUAGES
English (Fluent)
Urdu / Hindi (Fluent)
Timeline
Customer Service Agent
Transguard Group – Emirates (UAE)
01.2024 - 01.2026
Admin Officer
Azephon Industries – (Sialkot – Pakistan)
01.2022 - 01.2024
Cashier
Habib Bank Limited (HBL) – (Pakistan)
01.2021 - 01.2022
Graduation - ADP-Computer Science
Riphah International University
01.2018 - 01.2020
Intermediate - ICS-Physics
M.A Jinnah College of Commerce
01.2016 - 01.2018
Matriculation - undefined
Presentation Convent High School
01.2014 - 01.2016