Kainat Nadeem
Dubai,UAE
Summary
Detail-oriented customer service professional, skilled in effective communication, problem solving and time management. Proficient in Micro Office Suite and experienced in managing customer interactions and logistics. Committed to delivering high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Agent
Transguard Group - Emirates
Dubai, UAE
2024.06 - 2026.02
- Managed chauffeur bookings for business and first-class passengers, ensuring a seamless and premium travel experience.
- Checked in business and first-class passengers using ECHO in CDS-Arrival.
- Ensured precise geocoding to facilitate efficient and disruption-free transfers.
- Demonstrated strong problem-solving skills and a customer-centric approach in a fast-paced, high-pressure environment.
Business Development Officer
Azephon Industries
Sialkot, Pakistan
2022.09 - 2024.04
- Supported import and export operations through effective internal coordination.
- Processed and coordinated sports uniform orders to ensure on-time production and shipment.
- Provided timely, professional client communication.
- Coordinated between clients, suppliers, and logistics teams to ensure smooth execution of import and export activities.
Cashier
Habib Bank Limited (HBL)
Sialkot, Pakistan
2021.10 - 2022.08
- Handled daily cash transactions accurately and efficiently, including deposits, withdrawals, and payments.
- Provided excellent customer service by addressing inquiries, resolving discrepancies, and assisting customers with account-related requests.
- Demonstrated strong attention to detail and confidentiality when handling sensitive financial information.
- Managed queue effectively during peak hours for smooth process.
Education
Associate's degree - ADP-Computer Science
Riphah International University
Islamabad, Pakistn 2018.08 - 2020.10
Intermediate - ICS-Physics
M.A Jinnah College of Science and Commerce
Jhelum, Pakistan 2016.05 - 2018.06
Matriculation - Science
Presentation Convent Girls High School
Jhelum, Pakistan 2014.03 - 2016.04
Skills
- Effective Communication
- Problem-Solving
- Time Management
- Teamwork
- Positive attitude
- Microsoft Office Suite
- Customer Service
- Email Management
- Data Entry
LANGUAGES
English
Fluent
Urdu/Hindi
Fluent
Timeline
Customer Service Agent
Transguard Group - Emirates
2024.06 - 2026.02
Business Development Officer
Azephon Industries
2022.09 - 2024.04
Cashier
Habib Bank Limited (HBL)
2021.10 - 2022.08
Associate's degree - ADP-Computer Science
Riphah International University
2018.08 - 2020.10
Intermediate - ICS-Physics
M.A Jinnah College of Science and Commerce
2016.05 - 2018.06
Matriculation - Science
Presentation Convent Girls High School
2014.03 - 2016.04