Kainat Nadeem
Dubai,UAE
Summary
Detail-oriented customer service professional, skilled in effective communication, problem solving and time management. Proficient in Micro Office Suite and experienced in managing customer interactions and logistics. Committed to delivering high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Agent
Transguard Group - Emirates
Dubai, UAE
06.2024 - 02.2026
- Managed chauffeur bookings for business and first-class passengers, ensuring a seamless and premium travel experience.
- Checked in business and first-class passengers using ECHO in CDS-Arrival.
- Ensured precise geocoding to facilitate efficient and disruption-free transfers.
- Demonstrated strong problem-solving skills and a customer-centric approach in a fast-paced, high-pressure environment.
Business Development Officer
Azephon Industries
Sialkot, Pakistan
09.2022 - 04.2024
- Supported import and export operations through effective internal coordination.
- Processed and coordinated sports uniform orders to ensure on-time production and shipment.
- Provided timely, professional client communication.
- Coordinated between clients, suppliers, and logistics teams to ensure smooth execution of import and export activities.
Cashier
Habib Bank Limited (HBL)
Sialkot, Pakistan
10.2021 - 08.2022
- Handled daily cash transactions accurately and efficiently, including deposits, withdrawals, and payments.
- Provided excellent customer service by addressing inquiries, resolving discrepancies, and assisting customers with account-related requests.
- Demonstrated strong attention to detail and confidentiality when handling sensitive financial information.
- Managed queue effectively during peak hours for smooth process.
Education
Associate's degree - ADP-Computer Science
Riphah International University
Islamabad, Pakistn 08.2018 - 10.2020
Intermediate - ICS-Physics
M.A Jinnah College of Science and Commerce
Jhelum, Pakistan 05.2016 - 06.2018
Matriculation - Science
Presentation Convent Girls High School
Jhelum, Pakistan 03.2014 - 04.2016
Skills
- Effective Communication
- Problem-Solving
- Time Management
- Teamwork
- Positive attitude
- Microsoft Office Suite
- Customer Service
- Email Management
- Data Entry
LANGUAGES
English
Fluent
Urdu/Hindi
Fluent
Timeline
Customer Service Agent
Transguard Group - Emirates
06.2024 - 02.2026
Business Development Officer
Azephon Industries
09.2022 - 04.2024
Cashier
Habib Bank Limited (HBL)
10.2021 - 08.2022
Associate's degree - ADP-Computer Science
Riphah International University
08.2018 - 10.2020
Intermediate - ICS-Physics
M.A Jinnah College of Science and Commerce
05.2016 - 06.2018
Matriculation - Science
Presentation Convent Girls High School
03.2014 - 04.2016