KAINUSH SURTY

As a Project Manager at Horizontal Digital, I oversee the end-to-end execution of digital projects, ensuring seamless delivery while aligning with client goals and business objectives.

I manage cross-functional teams, coordinate project timelines, and ensure quality control across various digital solutions. My role involves client communication, stakeholder management, risk mitigation, and budget oversight to drive successful project outcomes. Additionally, I contribute to business analysis, pre-sales, and strategic planning, leveraging my expertise in user experience, technical proposals, and process optimization. I also handle reporting on project progress, performance metrics, and key deliverables, providing data-driven insights to stakeholders for informed decision-making.

• Managing multiple technology projects from inception to completion with a key focus on resource allocation & management, timely deliverables & client satisfaction
• I manage the full lifecycle for website projects, ensuring smooth operations from start to finish
• My responsibilities include stakeholder management, UX/QA audits, content curation, & day-to-day project monitoring
• I work closely with clients, finalize requirements, & align functionalities for successful delivery
• I have experience managing WordPress, Magento for E-Commerce, & Typo3, delivering projects in multiple languages like English, Arabic, French, German, & Russian
• My experience entails managing projects after their launch & handling client accounts for Annual Maintenance Contracts (AMCs)
• This includes daily website maintenance, recommending & implementing new features, & guiding clients to make enhancements to their existing functionality
• My objective is to expand accounts & foster client relationships through consistent reporting, conducting client meetings, & collaborating closely with the team to deliver tailored solutions aligned with their requirements
• In chatbot projects, apart from overseeing the software development cycle, I work on the definition of user journeys by designing journey maps, & crafting conversations
• I work closely with clients to ensure these elements match project goals & user needs
• Additionally, I'm responsible for preparing project documentation such as charters & test cases, ensuring thorough testing is conducted, editing, & refining the product to enhance user experience & align the product with the client's business requirements
• In addition to managing the project delivery process, I lead robust testing strategies to ensure top-quality, functional, & user-friendly mobile applications
• I organize different testing phases, such as functional, integration, & user acceptance testing, tailored for mobile platforms' specific requirements
• My experience includes working on apps with advanced implementations like Artificial Intelligence (AI), gaming elements, & OCR
• Collaborating closely with development teams, I continuously enhance app functionality & user engagement while upholding high-quality standards in the dynamic realm of mobile app development
• I successfully managed the development of dynamic insurance portals, featuring functionalities like quotation generation & automated policy purchase using OCR technology
• My role primarily involves handling the functional aspects of these projects
• This includes reviewing Business Requirement Documents (BRDs) thoroughly, technical feasibility checks, & crafting implementation solutions detailed in the Functional Requirements Document (FRD)
• I focus on obtaining clear sign-offs aligned with project objectives
• Additionally, I oversee seamless production deployments, implement change requests (CRs), & ensure rigorous Quality Assurance (QA) activities to maintain high standards
• Key Accounts Managed: Daman Insurance, Masafi - Al Ghurair Group, Medica Group, Medcare Hospitals & Medical Centres, Aster DM Corporate, Aster Hospital UAE, Aster Clinics UAE, Aster Sanad, Atlantis - The Palm, Newby Teas, Humanity Inspired - Sacha Jafri, Wellth - Aster Group, Fidelity United
• Key Accounts Managed: Aster DM Corporate, Medcare Hospitals & Medical Centres, Aster Pharmacy, Aster Bahrain, Reem Hospital
• Key Accounts Managed: Lexus Middle East & Africa, Lifebuoy, Magrabi Hospitals, Dabur, Abu Dhabi Airports, Jazeera Airways, Al Ain Municipality, AstraZeneca (2 Chatbots), Camali Clinic, Medcare Hospital & Medical Center, Reem Hospital, National Bonds
• Key Accounts Managed: Sony Rewards Application - Sony Middle East, MyOIC - Oman Insurance, Atlantis Ocean Tales - Atlantis, The Palm, Atlantis Jinli - Atlantis, The Palm, GMBF, Kanzi
• Key Accounts Management: Fidelity Insurance Portal Management (SME, Health, Travel Insurance, Motor Insurance), Pet Insurance Portal Development & Launch, Oman Insurance

• Account Management
• Campaign Planning
• Content Writing
• Project Coordination
• Key Accounts Managed: Dabur, NextCare, 3M, Tiger Profiles & Insulation