KAIZAR HUSSAIN TURRAWALA
Dubai,UAE
Summary
Experienced airline booking specialist with comprehensive expertise in International Air Transport Association regulations and proficiency in SABRE, GALILEO, and Computer Reservation Systems. Skilled in managing complex booking issues, meeting tight deadlines, and delivering exceptional service across multiple shifts, including evenings and weekends. Strong communication and problem-solving abilities complemented by fluency in English and Arabic, ensuring seamless interactions in diverse environments. Dedicated to optimising booking processes while maintaining high standards of accuracy and efficiency.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
Airline Ticketing Executive
Travelon Tours & Travel
, Kuwait
2023.05 - 2023.08
- Expedited refund processes, ensuring customer satisfaction.
- Managed cancellation procedures smoothly, reducing potential conflicts.
- Collaborated efficiently with team members for optimal performance.
- Established cordial relationships with clients to enhance their travel experience.
Airline Ticketing Executive
Century Travel Agency
, Kuwait
2016.05 - 2020.02
- Resolved fare disputes diplomatically, maintaining brand reputation.
- Expedited refund processes, ensuring customer satisfaction.
- Processed group bookings meticulously to ensure accuracy.
- Managed complex flight booking schedules to accommodate client preferences.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Conducted regular training sessions on latest software updates for staff competency enhancement.
- Coordinated closely with travel agents, resulting in smooth operation.
- Utilised advanced reservation systems for seamless ticketing operations.
- Maintained updated knowledge of airline rules and regulations for consistent service delivery.
- Ensured timely ticket issuance with keen attention to detail.
Airline Ticketing Executive
Fairmont Travel Agency
, Kuwait
2012.01 - 2016.03
- Handled emergency situations calmly whilst ensuring passenger safety and comfort.
- Advised customers on specific visa and passport requirements.
- Monitored flight costs and demand to achieve best-possible prices.
- Utilised advanced reservation systems for seamless ticketing operations.
- Maintained updated knowledge of airline rules and regulations for consistent service delivery.
- Ensured timely ticket issuance with keen attention to detail.
- Managed cancellation procedures smoothly, reducing potential conflicts.
- Processed group bookings meticulously to ensure accuracy.
Airline Ticketing Executive
Marafi Travel Agency
, Kuwait
2010.08 - 2011.12
Airline Ticketing Executive
Jarahallah Travel Agency
, Kuwait
2008.04 - 2010.06
Airline Ticketing Executive
Badur Travel Agency
2003.01 - 2008.02
Education
Diploma -
Refrigeration & Air condition
Udaipur, Rajasthan 1992.03 - 1994.10
Bachelo rof Arts -
MOHANLAL SUKHADIA UNIVERSITY
Udaipur, Rajasthan 1990.04 - 1993.03
Skills
- Solid understanding of International Air Transport Association regulations
- Proficient in common airline booking software and database management
- Full Knowledge of Computer Reservation System
- SABRE
- GALILEO
- Comprehensive experience with handling multiple booking issues
- Capable of working multiple shifts including evenings and weekends
- Able to meet tight booking deadlines in a timely manner
- Good communications and problem-solving skills
- Good Standard of written and spoken English
- Good in Speaking Arabic
Languages
Arabic
Fluent
English
Intermediate
Hindi
Fluent
Timeline
Airline Ticketing Executive
Travelon Tours & Travel
2023.05 - 2023.08
Airline Ticketing Executive
Century Travel Agency
2016.05 - 2020.02
Airline Ticketing Executive
Fairmont Travel Agency
2012.01 - 2016.03
Airline Ticketing Executive
Marafi Travel Agency
2010.08 - 2011.12
Airline Ticketing Executive
Jarahallah Travel Agency
2008.04 - 2010.06
Airline Ticketing Executive
Badur Travel Agency
2003.01 - 2008.02
Diploma -
Refrigeration & Air condition
1992.03 - 1994.10
Bachelo rof Arts -
MOHANLAL SUKHADIA UNIVERSITY
1990.04 - 1993.03