Kaleb Paul
Dubai
Summary
SEASONED LUXURY PROFESSIONAL Customer- Focused Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
GANT (LIWA TRADING LLC.)
STORE MANAGER
12.2023 - Current
- Managing sales records, reconciled cash and made bank deposits while performing store opening and closing duties
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Performing key-holding duties by managing cash drawers, site security and timely opening and closing
- Facilitating positive purchasing decisions by sharing product knowledge with customers and making personal recommendations
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Generating repeat business through exceptional customer service.
HACKETT, RALPH LAUREN, TED BAKER, TC (ABFRL India)
REGIONAL OPERATION MANAGER
01.2020 - 01.2022
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Overseeing the client receipt for all the locations
- Schedule planning of stock dispatch with all the locations, and overseeing daily operations
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Traveled to over three locations per week to manage each store and perform reviews of individual managers and employees.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth in Hackett London, Polo Ralph Lauren, Ted Baker, The Collective (Philipp Plein, Karl Lagerfeld, Billionaire, Dsquared2, Jacob Cohen and many more)
SUNGLASS HUT to LENSECRAFTERS (DLF Brands, India)
SR. STORE MANAGER
03.2018 - 11.2019
- Strategic Planning - Opened Lenscrafters very first store in India, Mall of India from scratch
- Coordinating with the Logistics team for pre dispatch rotation and returns reconciliation
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies. Essilor, Luxottica and Bausch and Lomb
TOMMY HILFIGER - APPAREL GROUP
STORE MANAGER
09.2015 - 01.2018
- Led team of 15+ employees to achieve 20% increase in sales by implementing right strategies
- Developed and implemented customer service training resulting in improved client satisfaction and sales of the store
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory and ordering processes to maintain optimal stock levels and minimize loss opportunity
- Collaborated with area manager to roll out new store concepts and promotions effectively.
CANALI TO ARMANI JEANS (Genesis Luxury Brands )
ASSISTANT STORE MANAGER
02.2013 - 07.2015
- Team management: Leading by example, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Managed store inventory and stock levels to maintain availability of products.
- Experienced in Made-to-Measure (Su Misura) with Canali generating record sale in quarter
- Generating leads for HOME SHOPPING
- Significant Contributions Involved with Brand Manager into Season buying in FY 2014 and 2015 in Armani Jeans.
EPOCA LUXURY MULTI BRANDS (Eclait Lifestyle IND)
ASSISTANT MANAGER TO STORE MANAGER
01.2010 - 01.2013
- Brand promotion, ensure of dealing with various fashion Industries clients to promote the brand like Dolce & Gabbana, Versace, Gianfranco Ferre, Trussardi, Armani Visual Merchandise, ensure of creating the collection theme at the window as per the luxury brands are concerned towards the inside and outside display
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensure the air communication and high-end Client Service given at selling area
Education
LUXURY RETAILING - Luxury Branding
Indian Retail School
01.2011
Bachelor of Arts - Arts And Humanity
University of Delhi
09.2008
Skills
- Store Merchandising
- Training and mentoring
- Team leadership and coaching
- Time management
- Customer Service
- Work Planning and Prioritization
- Retail Inventory Management
Additional Information
DOB - 26-04-1984
Nationality - Indian
Passport No - B7285118
Marital Status - Married
Visa Status - Employment Residence Visa
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
GANT (LIWA TRADING LLC.)
STORE MANAGER
12.2023 - Current
HACKETT, RALPH LAUREN, TED BAKER, TC (ABFRL India)
REGIONAL OPERATION MANAGER
01.2020 - 01.2022
SUNGLASS HUT to LENSECRAFTERS (DLF Brands, India)
SR. STORE MANAGER
03.2018 - 11.2019
TOMMY HILFIGER - APPAREL GROUP
STORE MANAGER
09.2015 - 01.2018
CANALI TO ARMANI JEANS (Genesis Luxury Brands )
ASSISTANT STORE MANAGER
02.2013 - 07.2015
EPOCA LUXURY MULTI BRANDS (Eclait Lifestyle IND)
ASSISTANT MANAGER TO STORE MANAGER
01.2010 - 01.2013
LUXURY RETAILING - Luxury Branding
Indian Retail School
Bachelor of Arts - Arts And Humanity
University of Delhi
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