KALEKYE JOSEPH
Dubai,971
Summary
Friendly and driven individual with strong communication and problem-solving skills. Adapt in customer interactions and conflict resolution. Ready to enhance customer satisfaction, contribute to team success as well overcome challenges in a dynamic multicultural environment.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Sales representative
Ecity
Dubai, United Arab Emirates
2024.07 - 2025.12
- Greet and assist guest at the counter, ensuring a professional and welcoming environment
- Handle customer inquiries, complaints and service requests promptly and effectively to promote sales.
- Consistently met and axceeded sale targets by up-selling and cross-selling products
- Assisted customers with varying questions using product knowledge and service expertise.
- Processed transactions efficiently, maintaining accuracy in billing and inventory records.
- Maintain clean and attractive display to enhance a positive customer shopping experience
- Support colleagues and other departments during peak times and special events to achieve store goals.
- Promote after sales support, including troubleshooting and warranty claim assistance.
Customer Service
Ryan Cyber Cafe
Nairobi, Kenya
2020.01 - 2023.12
- Greeting and welcoming guests by assigning computer stations, provide guidance on software applications and digital literacy.
- Computer assistance by creating documents, sending mails, scanning and uploading.
- printing and document services.
- Handle cash payments, manage service fees, track usage time and accurate logs.
- Equipment monitoring, maintain a clean and organized work environment.
- Resolved customer complaints promptly, enhancing customer service reputation.
Education
Diploma - Secretarial Studies
Regional Institute of Business Studies
Kenya 2014.03 - 2016.05
High School Diploma -
Nduundune High School
KenyaSkills
- Customer service excellence and guest relations
- Strong communication and interpersonal skills
- Adatability and ability to remain calm under pressure
- Time management and multitasking
- Teamwork and collaboration
Languages
English
Fluent
Swahili
Fluent
References
References available upon request.
Timeline
Sales representative
Ecity
2024.07 - 2025.12
Customer Service
Ryan Cyber Cafe
2020.01 - 2023.12
Diploma - Secretarial Studies
Regional Institute of Business Studies
2014.03 - 2016.05
High School Diploma -
Nduundune High School