Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kalkidan Mosisa Asfaw

Dubai

Overview

12
12
years of professional experience

Work History

Flight-attendant

Emirates Airline
08.2011 - Current
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal.
  • Responded to all customer inquiries thoroughly and professionally.
  • Determined customer needs by asking relevant questions and listening actively to responses.

Junior Customer Service Agent

Ethiopian Airlines
10.2010 - 07.2011
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Economics

Addis Ababa University
Addis Ababa
07.2008

Skills

  • Safety Awareness
  • Attending Multiple Customers
  • Conflict Resolution Techniques
  • Emergency Situations
  • Safe Work Practices

Languages

Amharic
Native Speaker
English
Proficient
C2

Timeline

Flight-attendant

Emirates Airline
08.2011 - Current

Junior Customer Service Agent

Ethiopian Airlines
10.2010 - 07.2011

Economics

Addis Ababa University

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Kalkidan Mosisa Asfaw