Kalkidan Mosisa Asfaw
Dubai
Overview
12
12
years of professional experience
Work History
Flight-attendant
Emirates Airline
Dubai
08.2011 - Current
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
Junior Customer Service Agent
Ethiopian Airlines
Addis Ababa
10.2010 - 07.2011
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Economics
Addis Ababa University
Addis Ababa07.2008
Skills
- Safety Awareness
- Attending Multiple Customers
- Conflict Resolution Techniques
- Emergency Situations
- Safe Work Practices
Languages
Amharic
Native Speaker
English
Proficient
C2
Timeline
Flight-attendant
Emirates Airline
08.2011 - Current
Junior Customer Service Agent
Ethiopian Airlines
10.2010 - 07.2011
Economics
Addis Ababa University