Kalpana Anil Gaikwad

• Greeted guests warmly upon arrival, ensuring a positive first impression. Managed reservations and organized seating arrangements for optimal flow. Communicated effectively with kitchen staff to relay orders accurately. Handled Revenue budgets, Emails, Calls and Reservations Gracefully.
• Set up dining areas, ensuring cleanliness and readiness for guests, placing Buffet tags. Worked in Breakfast. Lunch, Dinner Open Buffet.
• Handled VIP, VVIP, Delegations, Army Officers, GHQ, Celebrity and Group of events more than 300 people, Worked in Christmas, New year, and Ramadan in Busy operation.
• Achieved guest positive Feedback on TripAdvisor and Google Review.
• Participated in Various Trainings to enhance skills and knowledge.

Learning Includes:

1. Art Of Conversation

2. Service Excellence Program - ERTH Brand Values

3. Service Excellence - Grooming & Positive Attitude

4. Service Excellence - Being Responsible

5. Event: Service Excellence: Embracing Luxury

6. Event: Handling Complaints In F & B

7. Fire Warden with Fire Extinguisher User

8. Essential Food and Safety (EFS)

• Opening, Closing, Upselling, Food Running, Menu Changes, Table Allocation, Assisting Guest by warm greetings and Explaining various Menu like different kinds of Seasonal Flavours Set Menu, HB (Half Board), FB (Full Board) Menu, A` la carte Menu, and Drink Menu.
• Daily Special Events like Birthday, Wedding Anniversary and other Events, Daily Music and Light handlings, Bollywood DJ, live entertainers handling.
• Sales Targets by focusing daily and Monthly Budgets.
• Calling Handling, Emails Handling, System handling with different Applications for reservation.
• Learned Oracle Software for In-House Guest Details.
• Learned Daily, Monthly and yearly Budgets.
• Attended Special events like Diwali festival, Christmas, 31st NEW YEAR, Group of Guest more than 120 people together and different Kind of Indian Occasions.
• Handled various critical situation during hectic scheduled like wheelchair Guest, various kind of food and beverages allergic requests, VVIP Guest, Advance payments.
• Handled Delegations during COP28 (CONFERENCE OF PARTIES OF CLIMATE CHANGE) MEETINGS
• IN EXPO CITY DUBAI, like Countries Prime Ministers, Presidents, VVIP Currents Affairs team, Media, VIP Celebrities and Sport persons. (PDR) private dining room meetings.
• Attended Sections like Bar Area and VIP dinning also, helped other staff members in their roles and duties like wiping various kinds of Utensils, clearance, and Food service.
• Handled Split shift (Morning and Evening shift) during Group events.
• Daily closing with daily Budgets with daily Operational reviews as an EOD file.
• Monthly Application Report with proper Guest Bills cheques (EAT APP Application)

• Ensured passenger safety and comfort throughout flights.
• Conducted routine safety checks prior to take-off and Landing.
• Welcomed passengers aboard and assisted with seating arrangements.
• Participated in pre-flight briefings for operational readiness.
• Handled special needs of children, elderly and individuals with disabilities.
• Maintained cleanliness and tidiness of cabin before boarding.
• Served meals and beverages in accordance with standard operating procedures.
• Promoted duty-free product sales during flights.
• Demonstrated emergency procedures to passengers and completed flight reports recording incidents.

• Write and post technical job descriptions.
• Perform pre-screening calls to analyze applicants’ abilities.
• Interview candidates combining various methods (e.g., structured interviews, technical assessments and behavioral questions)
• Coordinate with IT team leaders to forecast department goals and hiring needs.
• Craft and send personalized recruiting emails with current job openings to passive candidates.
• Craft and send personalized recruiting emails with current job openings to passive candidates.
• Participate in tech conferences and meetups to network with IT professionals.
• Compose job offer letters.
• Onboard new hires.
• Promote company’s reputation as a great place to work.
• Conduct job and task analyses to document job duties and requirements.
• Coordinated staff performance and productivity assessments.