Kalpana Thapa
Dubai
Summary
Experienced professional with a strong background in customer service and hospitality. Demonstrates exceptional patience and composure, ensuring high-quality service delivery. Proficient in sale tag placement, cash drawer reconciliation, bill calculation, and adherence to alcoholic beverage serving laws. Known for service mindedness and effective stock inventory control. Utilises advanced serving techniques to enhance customer satisfaction. Career goal: To leverage skills in a dynamic environment that values excellence in service.
Overview
5
5
years of professional experience
Work History
Cashier
Famila Mart Trading LLC
03.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balance through diligent tracking and reconciliation.
- Assisted customers with inquiries, providing exceptional service to enhance their experience.
- Collaborated with team members to ensure smooth operations during peak hours.
Cashier
A-La-Carte Hospitality Nepal PVT.LTD
02.2022 - 12.2024
- Resolved customer complaints professionally leading to higher retention rates.
- Coordinated with team members for smooth shift transitions.
- Collaborated closely with store management for daily operations success.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Took initiative in restocking shelves during downtime, enhancing product availability.
Waiter
Jessy Penny Restaurant and Bar PVT.LTD.
10.2020 - 01.2022
- Worked collaboratively with kitchen staff for efficient service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Managed table settings for optimal dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
Education
High School Diploma - Accounting and Commerce
Shiksha Sadan Higher Secondary School
Skills
- Patience and composure
- Sale tag placement
- Cash drawer reconciliation
- Bill calculation
- Alcoholic beverage serving laws
- Service mindedness
- Stock inventory control
- Patient and calm nature
- Serving techniques
Affiliations
- Reading Educational Books
- Trekking and Hiking
Languages
English
Advanced
Hindi
Fluent
Nepali
Native
Timeline
Cashier
Famila Mart Trading LLC
03.2025 - Current
Cashier
A-La-Carte Hospitality Nepal PVT.LTD
02.2022 - 12.2024
Waiter
Jessy Penny Restaurant and Bar PVT.LTD.
10.2020 - 01.2022
High School Diploma - Accounting and Commerce
Shiksha Sadan Higher Secondary School