Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic
Kalpani Amarathunge

Kalpani Amarathunge

ASSISTANT FRONT OFFICE MANAGER

Summary

. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

9
9
years of professional experience
1
1
Certification
4
4
Languages

Work History

Assistant Front Office Manager

Oaks Ibn Battuta Gate Hotel (Five star )
03.2022 - 03.2024
  • Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Spearheaded initiatives that improved overall communication between different departments within the hotel property.
  • Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
  • Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Drafted employee work schedules to fill coverage gaps.
  • Supervised payroll corrections for accuracy and duplications.
  • Negotiated and executed contracts on behalf of department.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Front Office Manager

ANANTARA Oman Salalah( five star Luxury)
12.2019 - 12.2020
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Assisted marketing efforts through data collection initiatives that resulted in targeted promotions thereby increasing reservations.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Front Office Manager - Maldives

ELLIDHOO MALDIVES BY CINNAMON
05.2016 - 12.2018
  • Assisted marketing efforts through data collection initiatives that resulted in targeted promotions thereby increasing reservations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.

Night Manager

HOLIDAY INN CYPRUS
01.2015 - 12.2015
  • Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated strong relationships with vendors to ensure timely deliveries and inventory management for optimal guest experience.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.

Education

Hospitality Management -

University of Cyprus
Nicosia, Cyprus

Master - undefined

University of Helsinki
Helsinki, Finland

Skills

undefined

Certification

Certified First aider - Dubai license Holder, 08/2023 - 08/2026

Projects

hospitality training project for fresher, 01/2023 - 07/2023

Timeline

Assistant Front Office Manager

Oaks Ibn Battuta Gate Hotel (Five star )
03.2022 - 03.2024

Front Office Manager

ANANTARA Oman Salalah( five star Luxury)
12.2019 - 12.2020

Front Office Manager - Maldives

ELLIDHOO MALDIVES BY CINNAMON
05.2016 - 12.2018

Night Manager

HOLIDAY INN CYPRUS
01.2015 - 12.2015

Hospitality Management -

University of Cyprus

Master - undefined

University of Helsinki

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Kalpani AmarathungeASSISTANT FRONT OFFICE MANAGER