Kalpani Amarathunge
ASSISTANT FRONT OFFICE MANAGER
Summary
. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
4
4
Languages
Work History
Assistant Front Office Manager
Oaks Ibn Battuta Gate Hotel (Five star )
03.2022 - 03.2024
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Spearheaded initiatives that improved overall communication between different departments within the hotel property.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Drafted employee work schedules to fill coverage gaps.
- Supervised payroll corrections for accuracy and duplications.
- Negotiated and executed contracts on behalf of department.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Front Office Manager
ANANTARA Oman Salalah( five star Luxury)
12.2019 - 12.2020
- Monitored customer service trends and provided insights to management team for further improvement.
- Assisted marketing efforts through data collection initiatives that resulted in targeted promotions thereby increasing reservations.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Implemented staff training programs, improving employee performance and team cohesion.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front Office Manager - Maldives
ELLIDHOO MALDIVES BY CINNAMON
05.2016 - 12.2018
- Assisted marketing efforts through data collection initiatives that resulted in targeted promotions thereby increasing reservations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Night Manager
HOLIDAY INN CYPRUS
01.2015 - 12.2015
- Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated strong relationships with vendors to ensure timely deliveries and inventory management for optimal guest experience.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
Education
Hospitality Management -
University of Cyprus
Nicosia, CyprusMaster - undefined
University of Helsinki
Helsinki, FinlandSkills
Reservation Management
Customer Satisfaction Evaluation
Property Management Systems
Property Management Systems
Certification
Certified First aider - Dubai license Holder, 08/2023 - 08/2026
Projects
hospitality training project for fresher, 01/2023 - 07/2023
Timeline
Assistant Front Office Manager
Oaks Ibn Battuta Gate Hotel (Five star )
03.2022 - 03.2024
Front Office Manager
ANANTARA Oman Salalah( five star Luxury)
12.2019 - 12.2020
Front Office Manager - Maldives
ELLIDHOO MALDIVES BY CINNAMON
05.2016 - 12.2018
Night Manager
HOLIDAY INN CYPRUS
01.2015 - 12.2015
Hospitality Management -
University of Cyprus
Master - undefined
University of Helsinki