Kalsoom Bashir
Sharjah
Summary
Proven Branch Operations Officer with a track record of fostering client loyalty and driving new business at Bank of AJ&K. Excelled in operational risk assessment and relationship building, enhancing branch efficiency and customer satisfaction. Skilled in financial analysis and strategic decision-making, significantly contributing to revenue growth and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Branch Operations Officer
Bank of AJ&K
02.2021 - 08.2024
- Developed strong relationships with clients to foster loyalty and new business referrals.
- Managed daily operations, ensuring smooth and efficient branch functioning.
- Account Opening of individuals , Sole proprietorship and Companies
- Sales of CC , Banca , Finances to eligible customers
- Maintaining of BGC, AML/CFT controls
- Performing of KYC, CDD and EDD of customer as per Risk basis.
- ATM replenishments on daily basis with balancing controls
- Issuance of Debit card for cutomers as per their segments
- Validation and Checking of documents for processing of Finances , Cards and other facilities
- Supporting to back office staff in continues audit and compliance.
- Monitored market trends closely in order to make informed decisions regarding product offerings, pricing strategies, and promotional activities aimed at driving revenue growth effectively over time.
Education
Bachelor of Arts - General Studies
AIOU - University
Mirpur AK02.2021
Skills
- Branch Operations Management
- Time Management Efficiency
- Decision-making capabilities
- Vendor Management Experience
- Operational Risk Assessment
- Financial analysis proficiency
- Sales and Marketing Acumen
- Customer Relationships
- Relationship building and management
- Operations Management
- KYC / CDD / EDD performing
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Certification
- Fighting Modern Slavery and Human Trafficking - ACAMS USA
- Preventing Online Child Exploitation with Financial
Intelligence: An Overview - ACAMS USA
Timeline
Branch Operations Officer
Bank of AJ&K
02.2021 - 08.2024
Bachelor of Arts - General Studies
AIOU - University
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