Kaltham Ali

An effective, natural communicator with excellent interpersonal skills developed with a customer-focused industry. Dynamic and active with an independent disposition to solve problems under extreme pressure whilst ensuring customer satisfaction and team efforts. Demonstrated exceptional problem-solving abilities, highly professional, efficient planner, with excellent communication and negotiation skills.

• March 2004: Certificate of Counseling Arabia Conference
• April 2005: Certificate in OAG Travel Training

• Dubai Institute for Human Resources Development: Business Communication
• Dubai Institute for Human Resources Development: Customer Service
• The City and Guilds of London Institute: Level 2 Certificate in Customer Service
• International House Dubai: English Course
• Young World Exhibition Organizer

• Celar Water Equipment, 08/01/10, 05/01/12, Purchase department, Making LPO, Meeting new suppliers, Inventory management and control
• Du (EITC), U.A.E., 01/01/08, 12/31/10, Customer Care Executive (Consumer Sales), Served as a Validation Agent cum Cahier from Feb 28, 2007 to March 9, 2007., Job responsibilities involved making the customer feel at home., Assisting customer with filling out of the prepaid / postpaid application form., Validating his details captured on du’s Number booking Application (NBA) software against certain mandatory documents., Collecting payment and ensuring that the customer not only leaves with his Sim card but with a smile due to his good experience with du., Ensuring to give the right information regarding the Consumer and Enterprise products and services, activation, payment etc., Maintaining and exceeding the standards of customer service excellence by resolving customer complaints to ensure complete customer satisfaction., Achieved consistent growth in business volume month after month., Achieving high levels of customer satisfaction by consistently meeting the set service delivery standards.
• HSBC Middle East Bank – Dubai, U.A.E., 01/01/06, 12/31/07, Letter of Credit Processor, Issuing import and export letters of credit and accepts payments, Notifying exporters and importers of issuance of letters of credit covering shipment of merchandise., Reviewing letter of credit documents to determine compliance with international standards., Verifying terms of credit, such as amount, insurance coverage, and shipping conditions to determine compliance with established standards., Coordinating customer credit information and collateral papers with loan officer.
• Sharjah Economic Development Department, U.A.E., 01/01/05, 12/31/05, Internship Assignment, Worked in all the departments like legal, finance, marketing and assisted with overall administration.
• Dubai Customs, 10/23/XX, Present, Claim and Refund department, as a assistant claim officer