Kalthoom Mohamed Al Hammadi
Al Mirfa,United Arab Emirates
Summary
Effectively trained in multi departments besides the major role offering background assisting the clients & staff. Bilingual and smart with ability to wear many hats in an organization
Overview
4
4
years of professional experience
Work History
Team Leader - Behalf of Branch Manager
Capital Health Screening - Mubadala Health Care
Al Ruwais City
2021.01 - Current
- Developed and maintained relationships with internal staff & external agents
- Confidentially handled cash and credit card payments.
- Promptly responded to inquiries and requests from prospective customers.
- Managed work flow to exceed quality service goals with over 200 customer calls per day
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Able to manage in critical situation, implement plans in advance.
- Improve internal & External level of satisfaction.
Administrator
Combined Group Contracting - MUSANADA
Al Mirfa City
2020.09 - 2020.11
- Interacted with customers professionally by phone, email, and in-person to deliver accurate service information - 3000 workers
- Performed high-quality service, provide documents, and presentations for internal and customer-facing needs.
- Follow up on employees concerns.
QA\QC Officer
Secure Engineering - MUSANADA
Al Mirfa City
2019.02 - 2019.08
- Reported problems and concerns to management.
- Quality Inspections toward the contract & consultation company
- Inspection on Raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Education
Master of Business Administration - General Business
Abu Dhabi University
United Arab Emirates 2022.09 -
Bachelor degree - Business Administration - Quality and Strategic Management
College of Technology
Al Ruwais 2017
Skills
- Leadership & Management; Customer services A to Z responsibility (employees & guests)
- Excellent communication; Solving problems & Decision-making skills
- Operation management; supervising daily operation, working with different involved departments
- Quality control skills in different fields (Construction, sites, documentation, guest relation, management, performances & operation)
- Evaluation skills - Apply strategies to increase, maintain and improve employee performances
- Being contact key between Ruwais Center, departments & HQ management
- Microsoft Outlook, Word and Excel
Languages
Arabic
Native language
English
Upper intermediate
B2
Urdu
Intermediate
B1
Accomplishments
- Member of Youth Council in Mubadala Health
- Member in Mentorship Program in Mubadala Health, trained by the Executive Director
- IELTS 6
- BA GPA 3.27 / MBA 3.5 (currently)
Timeline
Master of Business Administration - General Business
Abu Dhabi University
2022.09 -
Team Leader - Behalf of Branch Manager
Capital Health Screening - Mubadala Health Care
2021.01 - Current
Administrator
Combined Group Contracting - MUSANADA
2020.09 - 2020.11
QA\QC Officer
Secure Engineering - MUSANADA
2019.02 - 2019.08
Bachelor degree - Business Administration - Quality and Strategic Management
College of Technology
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