KALUNGI BSHIR
Al Ain
Summary
Result-driven on-site transportation coordinator with over five years of experience delivering exceptional customer service, driving operational efficiency, and ensuring safety in fast paced environments. Proven track record of enhancing customer satisfaction through multi tasking, effective issue resolution and personalized support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
On-site Shuttle Coordinator
Dubai Rent a Car L.L.C
Al Ain UAE
04.2021 - Current
- Coordinating and managing shuttle bus operations, ensuring timely and safe transportation of passengers and crew.
- Conducting pre- journey inspection for both the bus and driver, to ensure compliance with quality standards, safety protocols and company regulations.
- Welcoming, greeting, and check-in passengers, and luggage for the coach, ensuring efficient and secure processes.
- Monitoring and reporting on shuttle service performance, identifying areas for improvement and implementing solutions.
- Collaborating with the operations team, airport and ground handling teams, to ensure seamless operations and resolve any issues.
- Providing exceptional customer service, addressing passenger queries and concerns, and resolving issues promptly.
- Upholding the company's brand image, values, and service standards.
Limousine Chauffeur
AVIS
Abu Dhabi UAE
10.2017 - 03.2021
- Provided professional, courteous, and punctual transportation services to clients.
- Ensured vehicle cleanliness, maintenance, and fuel levels.
- Conducted pre-journey checks on vehicles, navigation, and traffic conditions.
- Maintained knowledge of local routes, traffic patterns, and event schedules.
- Participated in training and development programs to enhance skills and knowledge.
- Ensured client safety and security during journeys.
- Maintained confidentiality and discretion when dealing with high-profile clients.
Regional Supervisor
Kings Sports Bet
Kampala Uganda
01.2010 - 04.2016
- Oversaw and managed regional operations, ensuring compliance with company policies and procedures.
- Monitored and evaluate store performance, staff, and customer service.
- Developed and implemented regional marketing and promotional activities.
- Submitted regular reports and analysis to management.
- Enforced company policies, procedures, and risk management protocols.
- Conducted regular store visits and audits to ensure compliance.
Education
UACE - General/High School
Mandela College School
Kampala Uganda 11.2009
Skills
- Customer Service
- Data Entry
- Relationship Building
- Team Leadership
- First Aid Training
- Proactive Approach
- Multilingual capabilities
- Highway driving experience
- Passenger transportation
- Defensive Driving
- Safety Regulations
- MS Office
- Communication
Accomplishments
- Successfully coordinated guest receiving and dispatching services for the airline's business class chauffeur services, the shuttle services division and Black Lane Limousine services, ensuring seamless and efficient operations.
- Consistently delivered high-quality service, resulting in awards such as:
- Coordinator of the Year (after just 0.9 years in the role)
- Three-time Coordinator of the Month
- Best Chauffeur of the Year (2019)
- Effectively managed and coordinated shuttle services as On-Site Coordinator and Filling Clerk, ensuring timely and safe transportation of passengers.
- Demonstrated adaptability and versatility through various role promotions, taking on additional responsibilities and consistently meeting expectations.
Certification
- Certified driver with UAE driving licence.
- Certified defensive and safety driver.
Languages
English
Advanced (C1)
Arabic
Upper intermediate (B2)
Swahili
Upper intermediate (B2)
German
Beginner (A1)
Referees:
- Available upon request.
Timeline
On-site Shuttle Coordinator
Dubai Rent a Car L.L.C
04.2021 - Current
Limousine Chauffeur
AVIS
10.2017 - 03.2021
Regional Supervisor
Kings Sports Bet
01.2010 - 04.2016
UACE - General/High School
Mandela College School