Kelly Sinha
Dubai
Summary
Dedicated and results-driven Retail Operations Manager with 9+ years in Canada of proven success in optimizing retail environments and driving profitability. I bring unwavering enthusiasm, a strong work ethic, and a diverse skill set to your organization. Proficient in interpersonal communication, employee training, time management, problem-solving, and negotiation, I am steadfast in delivering exceptional customer experiences. My expertise in staff scheduling, customer relationship management, and retail sales consistently surpasses targets. I excel in utilizing POS systems, CRM software, sales management, business development, strategic merchandising, and branding best practices. Eagerly seeking a challenging and rewarding role where I can elevate efficiency and profitability while continually enhancing my skills and experience.
Overview
9
9
years of professional experience
Work History
Retail Operations Manager
RW&CO. RCL
03.2022 - 12.2023
- Collaborated with training and district managers to execute business-driven action plans
- Managed daily schedules, ensuring sales floor coverage and adherence to company scheduling policies
- Successfully reduced company expenditures, meeting budget targets through expense control
- Coached employees, enhancing product knowledge, sales techniques, and significantly boosting customer satisfaction
- Utilized performance data to evaluate and optimize operations based on business conditions and forecasts
- Assessed job applications, making recommendations for key vacancies
- Handled customer service, addressing complaints and inquiries
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Retail Operations Manager
RW&CO. RCL
06.2017 - 03.2022
- Reconciled daily sales transactions and maintained financial records
- Conducted point-of-sale opening and closing procedures
- Executed merchandise flow duties for sales floor and backroom
- Monitored productivity, goal progress, and activity levels using performance data
- Ensured adherence to company policies, procedures, loss prevention, and safety standards
- Maximized sales and minimized shrinkage through excellent customer service and best practices
- Ensured team consistently demonstrated customer service excellence
- Provided leadership and support for visual setups, signage, and presentation standards
- Successfully developed a new store location from the ground up, hiring and training an efficient team
- Consistently exceeded goals through effective task prioritization and a strong work ethic
- Maintained high energy and enthusiasm in a fast-paced environment.
- Contributed to leadership team for implementing company policies and procedures.
Supervisor
Aramark
08.2014 - 05.2017
- Trained new cashiers in procedures, customer service and sales techniques
- Maintained store cleanliness, including checkout desk and displays
- Identified and reported potential shoplifters
- Demonstrated product usage and care to customers
- Managed inventory, restocking, and display organization
- Processed customer payments promptly
- Scheduled staff to ensure coverage during peak and low-demand times
- Cross-trained and supported fellow retail managers
- Established strong client relationships, consistently exceeding service standards.
Education
BBA - Management and Operations
Grant MacEwan University
Edmonton, Alberta01.2017
Diploma - Marketing Management
Fanshawe College
London, Ontario01.2014
BBA - Management
University of Mumbai
01.2013
Skills
- Operations Management
- Sales Management
- Business Development
- Interpersonal Communication
- Human Resource Training & Development
- Payroll
- Time & Project Management
- Negotiation
- Customer Service
- Merchandising
- CRM Software
Personal Information
Title: Operations Manager
Timeline
Retail Operations Manager
RW&CO. RCL
03.2022 - 12.2023
Retail Operations Manager
RW&CO. RCL
06.2017 - 03.2022
Supervisor
Aramark
08.2014 - 05.2017
BBA - Management and Operations
Grant MacEwan University
Diploma - Marketing Management
Fanshawe College
BBA - Management
University of Mumbai
Similar Profiles
Israel NgobeniIsrael Ngobeni
Technical Manager at RCL FoodsTechnical Manager at RCL Foods
DENYS KOZYNSKYIDENYS KOZYNSKYI
Logistics Specialist at RCL Express LLCLogistics Specialist at RCL Express LLC
Ahmad Samir GausiAhmad Samir Gausi
Librarian's Assistant at vision rclLibrarian's Assistant at vision rcl
Kashish BhatnagarKashish Bhatnagar
Senior BI Developer at OSNSenior BI Developer at OSN
Subrahmanyam DeekshitulaSubrahmanyam Deekshitula
Freelance EPM Consultant at Yallo RetailFreelance EPM Consultant at Yallo Retail