KAMAL ABDELAZIZ
Dubai,UAE
Summary
Personable individual with excellent interpersonal and relationship-building abilities seeks opportunity in switchboard management. Skilled in planning and problem-solving for responsive customer support. Flexible and proactive to meet changing job demands.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Telephone operator College-related training
Emaar
Alexandria, Egypt
2024.05 - 2024.09
- Improved customer satisfaction by efficiently answering and redirecting calls.
- Ensured seamless communication for clients through accurate message recording and forwarding.
- Handled high volume of incoming calls, effectively managing time and resources.
- Maintained company's professional image with polite and attentive telephone manner.
- Used multi-line phone system to manage inbound and outbound calls, promoting efficient communication flow.
Telephone operator
Emaar
Alexandria, Egypt
2024.05 - 2024.09
- Improved customer satisfaction by efficiently answering and redirecting calls.
- Ensured seamless communication for clients through accurate message recording and forwarding.
- Handled high volume of incoming calls, effectively managing time and resources.
- Maintained company's professional image with polite and attentive telephone manner.
- Directed calls to appropriate departments fostering effective internal communication.
- Used multi-line phone system to manage inbound and outbound calls, promoting efficient communication flow.
PR & Gust service
Golden jewel Beach & Hotel Alexandria
Alexandria, Egypt
2024.04 - 2024.08
- Enhanced brand integrity by organising and executing strategic PR campaigns.
- Developed partnerships with key media outlets for increased brand visibility.
- Increased public awareness of company's commitment to sustainability with targeted press releases.
- Managed crisis communication strategies to mitigate potential damage to company reputation.
Reservation agent
Golden jewel Beach & Hotel Alexandria
Alexandria, Egypt
2023.10 - 2024.03
- Ensured customer satisfaction by handling reservations efficiently.
- Managed high volume calls for booking and reservation purposes.
- Improved productivity with effective use of reservation systems.
- Communicated rate information to potential clients for increased bookings.
- Handled special requests, contributing to enhanced customer service.
Education
Tourism Hospitality Heritage and Management (THHM) -
Alexandria University
Alexandria \ Egypt 2019.09 - 2024.07
Skills
- Quick decision maker
- Multitasking proficiency
- Telephony systems use
- Customer Service
- Overnight shifts
- Multitasking
- Email handling
Languages
Arabic
Native
English
Advanced
French
Beginner
References
References available upon request.
Timeline
Telephone operator College-related training
Emaar
2024.05 - 2024.09
Telephone operator
Emaar
2024.05 - 2024.09
PR & Gust service
Golden jewel Beach & Hotel Alexandria
2024.04 - 2024.08
Reservation agent
Golden jewel Beach & Hotel Alexandria
2023.10 - 2024.03
Tourism Hospitality Heritage and Management (THHM) -
Alexandria University
2019.09 - 2024.07