Kamal Esmaeel
Jumeirah
Summary
I Adept at diagnosis formulation and excelling in teamwork, I significantly enhanced patient outcomes during my tenure at the Internship. Leveraging medical knowledge and problem-solving skills, I collaborated with specialists and consistently exceeded performance metrics in customer service roles, demonstrating a profound ability to adapt and succeed in diverse healthcare environments.
Overview
6
6
years of professional experience
Work History
General Doctor
Internship
10.2023 - 09.2024
- Managed chronic medical conditions effectively through regular follow-ups and adjustments to treatment plans as needed.
- Collaborated with specialists to develop personalized treatment plans, resulting in better patient outcomes.
- Performed minor surgical procedures when necessary, ensuring proper technique was employed for optimal results with minimal complications.
- Maintained an organized practice environment that prioritized cleanliness and infection control measures for the safety of all patients and staff members.
- Reviewed patient records, medications and immunization statuses.
Customer Service Officer
Call Centre
01.2020 - 06.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Call Center Representative
Customer Service Center
07.2018 - 11.2018
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
MBBS -
National University
Sudan 02.2023
Skills
- Diagnosis Formulation
- Nutrition counseling
- Physical examination
- Medical Knowledge
- Medical Ethics
- Teamwork and Collaboration
- Problem-Solving
- Dynamic public speaker
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
General Doctor
Internship
10.2023 - 09.2024
Customer Service Officer
Call Centre
01.2020 - 06.2020
Call Center Representative
Customer Service Center
07.2018 - 11.2018
MBBS -
National University
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