Kamal Rai
Dubai,UAE
Summary
Experienced in warehouse operations supervision with career focus centred on enhancing productivity and maintaining quality standards. Capable of increasing operational success by leveraging skills in team leadership and problem-solving. Adept in implementing effective process improvements that reduce costs and improve efficiency in warehouse operations.
Overview
16
16
years of professional experience
Work history
Sr. Data Coordinator
Talabat/Delivery Hero stores DB LLC Dubai - Distribution Centre
2023.08 - Current
- I delivered exceptional operational performance by independently managing the Padel Art warehouse in Al Quoz and establishing end‑to‑end processes from the ground up. I successfully optimized daily workflows for 10,000+ orders, achieving a 100% fill rate, zero product loss, and 100% on‑time delivery to 60 Tmart stores across the UAE. I strengthened operational visibility by updating and maintaining key tracking tools, including the Ambient food & Non‑Food Picking files, Truck Load Manifest, QC Checklists, and Daily Inbound trackers, significantly reducing errors and improving decision‑making. My work reflects strong ownership, professionalism, and a measurable positive impact on service quality and warehouse efficiency.
- I demonstrated strong alignment with our Leadership Principles through consistent ownership, accountability, and a commitment to continuous learning.By independently setting up and managing the Al Quoz warehouse, I demonstrated full accountability and a commitment to long‑term, scalable solutions.
- I demonstrated consistent ownership, accountability, and agility, treating challenges as learning opportunities and investing in continuous growth.
- I focused on delivering best‑in‑class service, communicating openly, building trust, and treating all stakeholders with respect.
- I sought feedback, used data to guide decisions, and led by example to ensure goals and behaviors remained aligned with our core values and Leadership Principles.
Asst. Store supervisor
Talabat/Delivery Hero stores DB LLC Dubai
2020.05 - 2022.07
- Maintaining food & non-food products like perishable products, canned foods, tea coffee, pasta & cereals, jams, sauces, food of the world, fruits and vegetable, detergents etc.
- Buying local goods in food category from local supplier.
- Suggesting to the procurement for product requirement in occasional period for growth sale in store.
- Ordering import items in central warehouse as per requirement.
- Controlling all filing works which is related to food.
- Regularly liaised with our suppliers to ensure the progress of existing orders.
- Involved in the recording and administration of sales by forwarding reports and copies to the sales office.
Asst. Store Manager
West zone fresh supermarket LLC Dubai
2018.02 - 2020.02
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Promoted use of loyalty programmes amongst customers; boosted repeat business.
Store Supervisor
Al Maya Group Dubai
Mankhool, Dubai
2014.12 - 2018.01
- Improved store layout by regularly reorganising merchandise and display areas.
- Coordinated staff rota for balanced workload and efficient store operations.
- Provided excellent customer service, contributing to repeat business from loyal customers.
- Ensured adherence to company policies, resulting in a well-regulated working environment.
Store Keeper
Gurkha department store
Nawalparasi, Nepal
2011.01 - 2013.01
- Organised store layout for improved accessibility and customer convenience.
- Improved sales through effective visual merchandising and display techniques.
- Ensured timely restocking of goods by conducting regular inventory checks.
- Sustained clean and orderly storage areas, promoting a safe working environment.
Education
SLC -
Shree Gyanodaya Secondary Higher School
Bachelor’s - ART
Midpoint Multiple College
Nawalparasi, NepalSkills
- Excellent communication, presentation & problem solving skills
- Highly Adaptable to multicultural teams and highly organized
- Creative and aggressive self-starter with integrative thinking skills and thrive for uniqueness
- Easy grasping innovations in technologies
- Extensive sales and customer service supervisory experience in the service sector
- Patient and calm under pressure
- Processing a high level of drive and determination
- A highly professional telephone manner and effective at managing difficult callers
- Meeting and exceeding all agreed performance objectives
LANGUAGES
English: Fluent
Hindi: Fluent
Nepali: Native Speaker
QUALIFICATION SUMMARY
- Dedicated and self-motivated individual offering a solid background in sales.
- Impeccable communication skills (fluent in English) with organization and multi-tasking skills.
- Work well both independently and as a contributing member of the team.
- Responsible for driving results by providing direction, support and guidance to the sales team in the areas of sales, revenue and cost control.
Other work exposures in above organization (2014 to till 2020)
- Maintaining food & non-food products like perishable products, canned foods, tea coffee, pasta & cereals, jams, sauces, food of the world, fruits and vegetable, detergents etc.
- Buying local goods in food category from local supplier.
- Suggesting to the procurement for product requirement in occasional period for growth sale in store.
- Ordering import items in central warehouse as per requirement.
- Controlling all filing works which is related to food.
- Regularly liaised with our suppliers to ensure the progress of existing orders.
- Involved in the recording and administration of sales by forwarding reports and copies to the sales office.
Timeline
Sr. Data Coordinator
Talabat/Delivery Hero stores DB LLC Dubai - Distribution Centre
2023.08 - Current
Asst. Store supervisor
Talabat/Delivery Hero stores DB LLC Dubai
2020.05 - 2022.07
Asst. Store Manager
West zone fresh supermarket LLC Dubai
2018.02 - 2020.02
Store Supervisor
Al Maya Group Dubai
2014.12 - 2018.01
Store Keeper
Gurkha department store
2011.01 - 2013.01
Bachelor’s - ART
Midpoint Multiple College
SLC -
Shree Gyanodaya Secondary Higher School