Kamal Roka
Dubai
Summary
Detail-oriented Housekeeping Supervisor optimises cleanliness standards and team performance. Leads team assignments, inspects compliance, and enhances guest satisfaction through proactive problem-solving. Trains staff and prepares assessments to align with management goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader, Housekeeping
Atlantis the Palm Dubai [1544 keys]
Dubai
11.2021 - Current
- To inspect, assist and assure the guest rooms as per resort and Forbes standards.
- Supervised and coordinated with colleagues to ensure prompt and courteous service for guests.
- Assign team members with duties and inspect for conformance.
- Inspected and reported on upkeep of furnishings, facilities, and equipment to immediate managers.
- Conduct on the job and in service training and explain policies, work procedures and demonstrate.
- Trained on all housekeeping tasks and procedures to assist housemen and room attendants.
- Coached and counselled team members to enhance work performance.
- Reviewed job applications and conducted interviews to select suitable candidates for hiring.
- Evaluate records to forecast department's manpower requirements.
- Provided updates to Manager and Front Office Team on room availability and condition.
- Communicate and report all issues, incidents or malfunction as per hotel standards.
- Prepare assessment report for senior management.
Guest Room Inspector
Atlantis the palm
Dubai
01.2019 - 01.2021
Guest Room Valet
Atlantis the palm
Dubai
01.2017 - 01.2019
Management Training
Hotel Shanker
Kathmandu
04.2017 - 07.2017
- Acquired and applied supervisory skills to enhance departmental operations.
- Facilitated employee training on new techniques to enhance skills and efficiency.
- Maintained smooth workflow in department through effective liaison with managers and fostering strong relations with employees.
- Ensured smooth understanding among employees to increase productivity.
- Executed operational procedures systematically in the Rooms department.
Rooms Division
The Ritz-Carlton
Sanya
01.2016 - 12.2016
- Acquired comprehensive knowledge across departments to improve guest experience
- Ensured high service standards throughout tenure
- Resolved guests' concerns and complaints promptly and empathetically to maintain satisfaction
- Consistently provided professional and courteous guest service.
- Gained practical skills during internship to enhance service delivery
Education
Bachelors - Hotel Management
International School of Tourism and Hotel Management
Nepal01-2017
Skills
- Operational oversight
- Inventory management
- Guest service
- Performance evaluation
- Staff training
- Staff development
- Leadership development
- Team management
- Team motivation
- Conflict resolution
- Quality assurance
- Office and administrative tasks
References
Available on request
Languages
English
Advanced
C1
Chinese
Beginner
A1
Nepali
Advanced
C1
Certification
- Forbes Travel guides
- Certified departmental trainer
Hobbies and interests
- Watching movies
- Playing games
Timeline
Team Leader, Housekeeping
Atlantis the Palm Dubai [1544 keys]
11.2021 - Current
Guest Room Inspector
Atlantis the palm
01.2019 - 01.2021
Management Training
Hotel Shanker
04.2017 - 07.2017
Guest Room Valet
Atlantis the palm
01.2017 - 01.2019
Rooms Division
The Ritz-Carlton
01.2016 - 12.2016
Bachelors - Hotel Management
International School of Tourism and Hotel Management