Kamal Jit Kaur
Dubai
Summary
Proven multitasker and customer service expert, adept at managing high-pressure situations and resolving guest complaints with professionalism. At Atlantis The Palm, I enhanced guest relations and streamlined front-of-house operations, demonstrating exceptional problem-solving and POS system proficiency. My collaborative approach and dedication to cleanliness and hygiene significantly improved dining experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Atlantis The Palm
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Responded to inquiries regarding operating hours, seating arrangements, and menu options.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Security Assistant
United Guard Force India
02.2023 - 03.2024
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
Education
Diploma - Computer And Information Systems
Senior Secondary School Boormajra
India, Punjab01.2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Complex Problem-solving
- Handling complaints
- Reservation handling
- Guest relations
- POS system operations
- Server support
- Front-of-house display creation
- Guest relations management
Languages
English
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Restaurant Hostess
Atlantis The Palm
05.2024 - Current
Security Assistant
United Guard Force India
02.2023 - 03.2024
Diploma - Computer And Information Systems
Senior Secondary School Boormajra
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