Kamalpreet Kaur Rooprai
MERCHANDISIGN
Dubai
Summary
Dynamic and detail-oriented Merchandising Professional with a proven track record in retail display planning, inventory control, and customer-focused visual presentation. Adept at driving sales through effective product placement, market trend analysis, and cross-functional team coordination. Strong communication and organizational skills with the ability to thrive in fast-paced, high-pressure retail environments. Passionate about delivering a seamless in-store experience that aligns with brand identity and customer expectations.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
Telecommunications Assistant
Derby Marketing, First Abu Dhabi Bank (FAB)
07.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in a fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Worked flexible hours, covering nights, weekends, and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
ATS Service Agent At Airport
WestJet Airline
01.2023 - 07.2023
- Check-in and tag passenger baggage.
- Maintain the highest level of service expectations for both the passengers and the airline customer.
- Patiently handle customer concerns and complaints regarding ticketing and baggage handling.
- Handle Dangerous Goods and Services and so many other things.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Used interpersonal skills to deliver excellent internal and external customer service.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
- Managed customer relationships to achieve high satisfaction rate.
Front Desk Agent
Days Inn Hotel
06.2022 - 10.2022
- Greeting visitors, accepting deliveries, collecting payments.
- Doing some paperwork, answering inquiries, along with incoming and outgoing mail, and assisting the executive staff.
- Making registration, and record keeping.
- Ensure cleanliness and orderliness.
Assistant Manager
Royal Berry Store
12.2021 - 06.2022
- Handle customer complaints, monitor and maintain store inventory, and supervise and motivate staff to improve performance.
- Coordinating day-to-day operations, ensuring that company guidelines are followed, setting up and organizing schedules.
Head Of Housekeeping
Sandman Hotel
06.2021 - 06.2022
- Train housekeepers on cleaning and maintenance tasks.
- Oversee staff daily, check rooms and common areas, including stairways and lounge areas, for cleanliness.
- Schedule shifts and arrange for replacements in cases of absence, establish and educate staff on cleanliness, tidiness, and hygiene standards.
- Motivate team members and resolve any issues that occur on the job, respond to customer complaints and special requests, and monitor and replenish the cleaning products stock, including floor cleaners, bleach, and rubber gloves.
- Participate in large cleaning projects as required, and ensure compliance with safety and sanitation policies in all areas.
Information Agent
Walmart
02.2021 - 09.2021
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries, keep records to reference them at a later date, be able to process orders, forms, applications, or requests.
- Work with colleagues when necessary to resolve customer complaints, provide feedback to other departments to help improve sales, marketing, & Business processes.
Education
Senior High School -
Amardeep Senior Secondary School
Skills
1Visual Merchandising & Product Display
2 Retail Inventory Management
3 Sales Trend Analysis & Forecasting
4 Planogram Execution & Store Layout
5 Stock Replenishment Planning
6 Customer Behavior Understanding
7 Vendor Coordination & Product Sourcing
8 Team Collaboration & Supervision
9 MS Excel & POS System Handling
10 Attention to Detail & Creative Styling
Personal Information
Nationality: Indian
Timeline
Telecommunications Assistant
Derby Marketing, First Abu Dhabi Bank (FAB)
07.2024 - Current
ATS Service Agent At Airport
WestJet Airline
01.2023 - 07.2023
Front Desk Agent
Days Inn Hotel
06.2022 - 10.2022
Assistant Manager
Royal Berry Store
12.2021 - 06.2022
Head Of Housekeeping
Sandman Hotel
06.2021 - 06.2022
Information Agent
Walmart
02.2021 - 09.2021
Senior High School -
Amardeep Senior Secondary School
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