Kambar Kalekenov
Abu-Dhabi
Summary
Results-oriented professional with a strong background in customer service, sales, and administrative support. Starting as a Contact Centre Agent in the airline industry, I progressed to a Sales and Service Officer in banking, and then served as a Personal Assistant to the Consul General. Currently, I work as an Administrative Officer at the embassy, focusing on operational efficiency and diplomatic support. Committed to excellence, I excel in dynamic environments that require both interpersonal skills and administrative expertise.
Overview
8
8
years of professional experience
Work History
Administrative Officer
Embassy of the Republic of Kazakhstan
01.2022 - Current
- Coordinated and managed daily administrative operations, ensuring efficient workflow and communication within the embassy.
- Oversaw scheduling and logistics for diplomatic meetings, events, and official visits, facilitating smooth interactions with government officials and dignitaries.
- Maintained and organized confidential documents, files, and records, ensuring compliance with security protocols and data protection regulations.
- Assisted in budget management and financial reporting, tracking expenditures and preparing financial documents for review.
Personal Assistant to Consul General
Consulate General of the Republic of Kazakhstan in Dubai and Northern Emirates
05.2019 - 01.2022
- Managed the Consul General's schedule, coordinating meetings, appointments, and travel arrangements to optimize time management and productivity.
- Acted as the primary point of contact for internal and external stakeholders, facilitating effective communication and relationship-building.
- Assisted in the planning and execution of official events, ensuring all logistical details were meticulously arranged and executed.
- Maintained confidentiality in handling sensitive information and correspondence, adhering to diplomatic protocols and security standards.
Sales Service Officer
Al Hilal Bank
04.2018 - 04.2019
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing tailored financial solutions to clients.
- Managed account openings and closures, ensuring compliance with regulatory requirements and internal policies.
- Processed transactions efficiently, maintaining accuracy and attention to detail to uphold high standards of service.
- Developed and maintained strong relationships with clients, fostering trust and encouraging repeat business.
Contact Centre Agent
Etihad Airways
11.2016 - 03.2018
- Utilized airline reservation systems to process ticket transactions accurately and efficiently, while adhering to company policies and procedures.
- Assisted customers with frequent flyer programs, baggage inquiries, and travel-related issues, offering tailored solutions to enhance their travel experience.
- Collaborated with team members to resolve complex customer issues, escalating matters when necessary to ensure timely resolution.
- Maintained up-to-date knowledge of airline policies, services, and promotions, effectively communicating relevant information to customers.
Education
Bachelor of Commerce - Finance, Management
Murdoch University Dubai
Dubai11.2015
Skills
- Knowledge of Airline Policies
- Conflict Resolution Skills
- Financial Knowledge
- Adaptability to Change
- Discretion and Confidentiality
- Event Planning and Coordination
- Knowledge of Official Titles and Forms of Address
- Crisis Management
Languages
Kazakh, Russian
Native language
English
Master or proficient
C2
Timeline
Administrative Officer
Embassy of the Republic of Kazakhstan
01.2022 - Current
Personal Assistant to Consul General
Consulate General of the Republic of Kazakhstan in Dubai and Northern Emirates
05.2019 - 01.2022
Sales Service Officer
Al Hilal Bank
04.2018 - 04.2019
Contact Centre Agent
Etihad Airways
11.2016 - 03.2018
Bachelor of Commerce - Finance, Management
Murdoch University Dubai
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