Kamila Abdurakhimova
Client Advisor
Dubai
Summary
Goal oriented professional with strong organizational and communication skills. Able to maintain high performance . Adaptable and problem solving. Ready to work as an individual and in a team to achieve company goals.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Client Advisor
Miu Miu – Prada Group
08.2024 - Current
- Deliver a distinctive client experience in line with Miu Miu’s luxury standards and creative identity.
- Develop and maintain strong, long-term relationships with clients through personalized service and consistent communication.
- Utilize CRM tools to manage client data, track preferences, and ensure timely follow-up on purchases and new collections.
- Share deep knowledge of Miu Miu’s craftsmanship, seasonal collections, and fashion heritage to inspire and educate clients.
- Actively contribute to store sales performance by identifying client needs, suggesting complementary products, and maximizing sales opportunities.
- Participate in visual merchandising to ensure an appealing and brand-consistent store environment.
- Collaborate with the team to achieve sales goals and provide seamless client service across all touchpoints.
Client Advisor
Louis Vuitton
08.2021 - 10.2023
- Client Relationship Management:
- Build strong, trusting relationships with clients to create loyalty and repeat business.
- Follow up with clients to ensure their satisfaction with purchases and address any concerns or inquiries they may have. Collect, verify, analyze and process data.
- Clienteling and CRM:
- Use the Louis Vuitton clienteling tools and systems to maintain accurate client records, track interactions, and provide a personalized shopping experience.
- Reach out to clients for exclusive previews, events, and new product launches to enhance their sense of belonging.
- Product Knowledge:
- Acquire and maintain comprehensive knowledge of Louis Vuitton's product range, including materials, craftsmanship, and design elements.
- Educate clients about the features, benefits, and uniqueness of different products, showcasing the brand's heritage and innovation.
- Sales and Revenue Generation:
- Achieve and exceed individual and team sales targets by proactively engaging clients and driving sales conversions.
- Upsell and cross-sell products to maximize revenue opportunities while respecting the clients' preferences and budget.
- Team Collaboration:
- Collaborate with colleagues and managers to share insights, best practices, and product knowledge.
- Contribute to a positive and collaborative team environment that focuses on achieving collective goals.
Client Advisor
Bottega Veneta (Kering Group)
12.2019 - 07.2021
- Build and strengthen relationships with clients. To reach out to clients for follow up calls, special events and product launches in the store.
- Provide exceptional client service in a luxury retail environment by greeting, listening and assisting clients in their needs and by demonstrating an excellent knowledge of the products in the store.
- Discuss with clients and provide advice on general trends in fashion that demonstrates your passion and knowledge for fashion.
- Sales achievement, KPIs, participate in the achievement of individual and store goals, enhancing and developing the business.
Sales Executive
Tory Burch (Chalhoub Group)
07.2017 - 11.2019
- Client Engagement:
- Greet and welcome clients with a warm and professional manner, creating a positive and memorable first impression.
- Develop a deep understanding of clients' preferences, lifestyle, and purchasing history to provide personalized recommendations.
- Actively listen to clients' needs and aspirations, offering solutions that align with product offerings. Collect, verify, analyze and process data.
- Building and maintaining a CRM database.
- Handling customer questions, inquiries, and complaints.
- Visual Merchandising:
- Ensure that the store's visual displays and product presentations reflect the brand's aesthetics and standards.
- Participate in merchandising and product rotation activities to maintain an inviting and visually appealing environment.
Sales Executive
Mango Man (Azadea Group)
10.2015 - 07.2017
- Greet customers in a polite manner to ensure they feel welcome and to contribute to a positive overall shopping experience, serve them efficiently according to their desires.
- Monthly attendance of inventory, very good knowledge of stockroom and overall shop organization.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices in order to ensure store policies and adhered to at all time.
- Handling cash procedures.
- Building relationship with Clients (calling back to follow-up, taking clients’ feedback, clients’ book).
Education
Japanese Philology
University of Oriental Studies
04.2001 -
Exchange Student Program - undefined
Tsukuba University
01.2011
Skills
- Excellent communication skills
- Hard working and flexible
- Leadership
- Team Player
- Confident communication skills
- Willing to learn
- Positive attitude
- Microsoft Word
- Excel
- Power Point
- Outlook
Certification
CHRP
Timeline
Client Advisor
Miu Miu – Prada Group
08.2024 - Current
Client Advisor
Louis Vuitton
08.2021 - 10.2023
Client Advisor
Bottega Veneta (Kering Group)
12.2019 - 07.2021
Sales Executive
Tory Burch (Chalhoub Group)
07.2017 - 11.2019
Sales Executive
Mango Man (Azadea Group)
10.2015 - 07.2017
Japanese Philology
University of Oriental Studies
04.2001 -
Exchange Student Program - undefined
Tsukuba University