Goal oriented professional with strong organizational and communication skills. Able to maintain high performance . Adaptable and problem solving. Ready to work as an individual and in a team to achieve company goals.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Client Advisor
Miu Miu – Prada Group
08.2024 - Current
Deliver a distinctive client experience in line with Miu Miu’s luxury standards and creative identity.
Develop and maintain strong, long-term relationships with clients through personalized service and consistent communication.
Utilize CRM tools to manage client data, track preferences, and ensure timely follow-up on purchases and new collections.
Share deep knowledge of Miu Miu’s craftsmanship, seasonal collections, and fashion heritage to inspire and educate clients.
Actively contribute to store sales performance by identifying client needs, suggesting complementary products, and maximizing sales opportunities.
Participate in visual merchandising to ensure an appealing and brand-consistent store environment.
Collaborate with the team to achieve sales goals and provide seamless client service across all touchpoints.
Client Advisor
Louis Vuitton
08.2021 - 10.2023
Client Relationship Management:
Build strong, trusting relationships with clients to create loyalty and repeat business.
Follow up with clients to ensure their satisfaction with purchases and address any concerns or inquiries they may have. Collect, verify, analyze and process data.
Clienteling and CRM:
Use the Louis Vuitton clienteling tools and systems to maintain accurate client records, track interactions, and provide a personalized shopping experience.
Reach out to clients for exclusive previews, events, and new product launches to enhance their sense of belonging.
Product Knowledge:
Acquire and maintain comprehensive knowledge of Louis Vuitton's product range, including materials, craftsmanship, and design elements.
Educate clients about the features, benefits, and uniqueness of different products, showcasing the brand's heritage and innovation.
Sales and Revenue Generation:
Achieve and exceed individual and team sales targets by proactively engaging clients and driving sales conversions.
Upsell and cross-sell products to maximize revenue opportunities while respecting the clients' preferences and budget.
Team Collaboration:
Collaborate with colleagues and managers to share insights, best practices, and product knowledge.
Contribute to a positive and collaborative team environment that focuses on achieving collective goals.
Client Advisor
Bottega Veneta (Kering Group)
12.2019 - 07.2021
Build and strengthen relationships with clients. To reach out to clients for follow up calls, special events and product launches in the store.
Provide exceptional client service in a luxury retail environment by greeting, listening and assisting clients in their needs and by demonstrating an excellent knowledge of the products in the store.
Discuss with clients and provide advice on general trends in fashion that demonstrates your passion and knowledge for fashion.
Sales achievement, KPIs, participate in the achievement of individual and store goals, enhancing and developing the business.
Sales Executive
Tory Burch (Chalhoub Group)
07.2017 - 11.2019
Client Engagement:
Greet and welcome clients with a warm and professional manner, creating a positive and memorable first impression.
Develop a deep understanding of clients' preferences, lifestyle, and purchasing history to provide personalized recommendations.
Actively listen to clients' needs and aspirations, offering solutions that align with product offerings. Collect, verify, analyze and process data.
Building and maintaining a CRM database.
Handling customer questions, inquiries, and complaints.
Visual Merchandising:
Ensure that the store's visual displays and product presentations reflect the brand's aesthetics and standards.
Participate in merchandising and product rotation activities to maintain an inviting and visually appealing environment.
Sales Executive
Mango Man (Azadea Group)
10.2015 - 07.2017
Greet customers in a polite manner to ensure they feel welcome and to contribute to a positive overall shopping experience, serve them efficiently according to their desires.
Monthly attendance of inventory, very good knowledge of stockroom and overall shop organization.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices in order to ensure store policies and adhered to at all time.
Handling cash procedures.
Building relationship with Clients (calling back to follow-up, taking clients’ feedback, clients’ book).
Zone Manager – Assets Management at Dubai Developments – Deira & Bar Dubai Zone PortfolioZone Manager – Assets Management at Dubai Developments – Deira & Bar Dubai Zone Portfolio