Kamilah Halim
Dubai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Business Owner
Ecowomyn
10.2020 - 01.2023
- Managing legal and administrative company formation
- Conducted market research, feasibility studies and analyzed competitor trends
- Researching and sourcing safe, quality products for retail
- Sourcing reliable suppliers and forging relationships with them
- Managing imports of products and product samples
- Creating a brand and developing the brand identity and strategy
- Researching and designing product packaging and manuals
- Liaising with packaging suppliers and the printing factory to facilitate printing of bulk product boxes and instruction guides
- Facilitating small scale product trials and translating feedback into actionable insights for product development
- Setting up business domain and telecommunications channels
- Registering the e-commerce store and designing all pages thereof
- Liaising with a photographer to shoot high quality product photos
- Writing of all website copy including product and company pages and educational content while ensuring SEO optimisation
- Onboarding a payment processor and conducting testing thereof
- Setting up all digital marketing and social media channels
- Designing weekly posts and managing posting to social channels
- Liaising with digital agencies to create a paid ad strategy
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Brand Executive
British American Tobacco
08.2017 - 04.2018
- Research: Development and management of research briefs and processes relating to the brand’s consumer engagement platform in consultation with SP&I for both ad hoc and NPI-related projects; Translation of results into actionable consumer insights
- Activations: Management of HoReCa and NTE activations in liaison with Trade, activations agencies and events agencies to positively enhance brand health, and increase awareness, trial and sales amongst target consumers
- NPI projects: Preparation of briefs and active management of projects in consultation with NPI and RPC to ensure successful launch and execution on time, in full, and in accordance with project budget
- Campaigns: Management of campaign activity according to critical path timings in consultation with Trade, and evaluation thereof; Development of all brand POSM, promotional material, copy and communications in liaison with Trade, creative agencies and suppliers, and the distribution thereof
- Relationship management: Facilitation of strong working relationships intra and inter-functionally, and with external agencies to ensure successful execution of all brand activities and projects within the marketing mix
- Budget: Planning and management of brand and project budgets to ensure no over or under spend via consistent budget tracking; Preparation of monthly budget tracking and phasing reports
- Quality: Consistent monitoring and evaluation of product and packaging quality and identification of actions to improve thereon; Handling of consumer complaint responses
- Brand performance: Supporting the Brand Manager in monitoring brand activity in all channels and in identification and execution of actions to improve brand performance; Compilation of all business reviews, brand status reports and cycle planning material in support of the Brand Manager; Identification and initiation of new opportunities and deployment of new products and innovations within existing brand families
HR Shared Services Administrator
British American Tobacco
08.2014 - 07.2017
- Monthly and ad hoc SAP reporting for business support
- Management and execution of regional/area data projects
- Governance enforcement and data integrity audits
- Analysis and troubleshooting of data and SAP system issues
- Customer management: Regional HRSS teams and other end users
- Stakeholder management: Regional HR Centres of Excellence, Business Partners, Systems Experts and Finance/TaO teams
- Ad-hoc end user and HR Business Partner training and upskilling on SAP and non-SAP systems (Forms & Templates, Org Publisher)
- Review and development of user training material
- Execution and coordination of system User Acceptance Testing
- Identifying and implementing innovations for improvement of systems and processes
Global Talent Support Analyst
British American Tobacco
04.2012 - 07.2014
- Admin and technical support for all Talent related processes
- Monthly and ad hoc reporting for business support
- Line manager, HRBP and Talent Manager systems training
- Review and development of relevant training material
- Stakeholder management: Line managers, HRSS & HR COEs
- Execution and coordination of User Acceptance Testing
- 2IC/stand-in for Senior Global Support Analyst / Team Leader
- Ad-hoc project work as per business need
- Identifying and implementing innovations for improvement of systems and processes
Sales & Marketing Agent
CTI Education Group
05.2011 - 04.2012
- Building relationships with staff at provincial schools
- Delivering career presentations to senior year students at schools
- Collecting data from all students in attendance to enter into CRM
- Managing and maintaining prospective student data on the CRM
- Providing monthly insights reports from CRM to Team Lead
- Marketing CTI academic programmes to prospective students and parents via phone calls, emails and in-person interviews
- Meeting with Team Lead weekly to track against sales targets
- Representing CTI at career exhibitions and outreach programmes
- Organising and presenting at CTI Open Days and PTA meetings
- Interviewing and advising prospective students on career paths
- Registering, enrolling and managing CTI students
- Orientating students during the first weeks of campus life
- Managing sales administration, finance and student loans
Education
Vocational Diploma - Advanced Business & Leadership Development
Gordon Institute of Business Science
Pretoria, South Africa04.2017
Bachelor of Arts - Media, Writing And Film
University of Cape Town
Cape Town, South Africa12.2007
Skills
- Issue Resolution
- Negotiation and Persuasion
- Sales Strategies
- Task Delegation
- Budgeting and Cost Control
- Business Marketing
- Financial Administration
- Sales Development
- Business Management and Development
- Stakeholder Communications
- Business Administration
Timeline
Business Owner
Ecowomyn
10.2020 - 01.2023
Brand Executive
British American Tobacco
08.2017 - 04.2018
HR Shared Services Administrator
British American Tobacco
08.2014 - 07.2017
Global Talent Support Analyst
British American Tobacco
04.2012 - 07.2014
Sales & Marketing Agent
CTI Education Group
05.2011 - 04.2012
Vocational Diploma - Advanced Business & Leadership Development
Gordon Institute of Business Science
Bachelor of Arts - Media, Writing And Film
University of Cape Town
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