Kamilia Mabrouki
Dubai
Summary
Passionate hotelier with 8+ years’ experience within the GCC region, worked with world famous brands and helped to achieve remarkable results and excellent customer success experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Relations Manager
Hilton Dubai Palm Jumeirah
2023.04 - Current
Pre-Opening Duty Manager
Hilton Dubai Palm Jumeirah
2022.04 - 2023.04
Assistant Guest Experience Manager
Sofitel The Palm
2021.03 - 2022.03
Guest Experience Supervisor
Sofitel The Palm
2019.02 - 2021.03
Guest Relations Executive
Waldorf Astoria Ras Al Khaimah
2017.04 - 2019.01
Front Desk Agent
Marjan Island Resort & Spa By Accor
2016.01 - 2017.02
Sales Executive
Qatar Halls
2015.01 - 2016.11
Education
English Literature -
Université Moulay Ismail Meknès
Moulay Ismael University01.2016
Skills
- Effective Time Management
- Leadership Skills
- Customer Service
- Excellent Communication Skills
- Microsoft PowerPoint
- Relationship Building
Accomplishments
Top upseller within the GCC region of an upselling worth 1.3million Dirham
Languages
Arabic
French
English
Hobbies and Interests
- Sky diving
- Travelling
- Riding bikes
Software
Ms Office
Power Point
Opera
ONQ
Certification
- CM - Certified Manager Certification
Timeline
Guest Relations Manager
Hilton Dubai Palm Jumeirah
2023.04 - Current
Pre-Opening Duty Manager
Hilton Dubai Palm Jumeirah
2022.04 - 2023.04
Assistant Guest Experience Manager
Sofitel The Palm
2021.03 - 2022.03
Guest Experience Supervisor
Sofitel The Palm
2019.02 - 2021.03
Guest Relations Executive
Waldorf Astoria Ras Al Khaimah
2017.04 - 2019.01
Front Desk Agent
Marjan Island Resort & Spa By Accor
2016.01 - 2017.02
Sales Executive
Qatar Halls
2015.01 - 2016.11
English Literature -
Université Moulay Ismail Meknès
- CM - Certified Manager Certification
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