Kamilia Mabrouki
Dubai
Summary
Passionate hotelier with 8+ years’ experience within the GCC region, worked with world famous brands and helped to achieve remarkable results and excellent customer success experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Relations Manager
Hilton Dubai Palm Jumeirah
04.2023 - Current
Pre-Opening Duty Manager
Hilton Dubai Palm Jumeirah
04.2022 - 04.2023
Assistant Guest Experience Manager
Sofitel The Palm
03.2021 - 03.2022
Guest Experience Supervisor
Sofitel The Palm
02.2019 - 03.2021
Guest Relations Executive
Waldorf Astoria Ras Al Khaimah
04.2017 - 01.2019
Front Desk Agent
Marjan Island Resort & Spa By Accor
01.2016 - 02.2017
Sales Executive
Qatar Halls
01.2015 - 11.2016
Education
English Literature -
Université Moulay Ismail Meknès
Moulay Ismael University01.2016
Skills
- Effective Time Management
- Leadership Skills
- Customer Service
- Excellent Communication Skills
- Microsoft PowerPoint
- Relationship Building
Accomplishments
Top upseller within the GCC region of an upselling worth 1.3million Dirham
Languages
Arabic
French
English
Hobbies and Interests
- Sky diving
- Travelling
- Riding bikes
Software
Ms Office
Power Point
Opera
ONQ
Certification
- CM - Certified Manager Certification
Timeline
Guest Relations Manager
Hilton Dubai Palm Jumeirah
04.2023 - Current
Pre-Opening Duty Manager
Hilton Dubai Palm Jumeirah
04.2022 - 04.2023
Assistant Guest Experience Manager
Sofitel The Palm
03.2021 - 03.2022
Guest Experience Supervisor
Sofitel The Palm
02.2019 - 03.2021
Guest Relations Executive
Waldorf Astoria Ras Al Khaimah
04.2017 - 01.2019
Front Desk Agent
Marjan Island Resort & Spa By Accor
01.2016 - 02.2017
Sales Executive
Qatar Halls
01.2015 - 11.2016
English Literature -
Université Moulay Ismail Meknès
- CM - Certified Manager Certification
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