Kamini Sankaran

SALES COORDINATOR:

• Serve as the link of communication between key customers and internal Sales teams
• Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
• Setup new accounts, maintaining sales team schedules and training
• Coordinated with warehouse department to pull products for customers.
• Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
• Scheduled customer appointments for sales representatives on road or out of office.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Followed up with customers by phone and email to resolve issues quickly and answer questions.
• Compiled client profiles and entered information into operating system.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Maintain accurate contact information in the internal database
• Keeping copies of all vendor and customer agreements in file and updating from time to time
• Maintaining supplies of Sales presentation materials including brochures & rolls ups
• Preparing sales reports on a weekly, quarterly and monthly basis
• Making travel arrangements with Hotels and airlines for the Sales Team.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Maintained long-term relationships with high net-worth clients.
• Worked well in a team setting, providing support and guidance.
• Self-motivated, with a strong sense of personal responsibility.
• Proved successful working within tight deadlines and a fast-paced environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Provided professional services and support in a dynamic work environment.
• Identified issues, analyzed information and provided solutions to problems.

ADMINISTRATION:

• Act as the point of contact between the executives and internal/external clients
• Undertake the tasks of receiving calls, take messages and routing correspondence,
• Prepared weekly employee work schedules to meet operational needs.
• Recorded expenses and maintained accounting records.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Ensure all documents received are checked and handed over to the concerned department
• Coordinating with the PRO and providing all the documents for the renewals: (Residence Visa Application - new & renewal,Trade License and Ejari Renewal)
• Processing new and renewals of Employee Medical Insurance, Vehicle Insurance and Mobile Business Account
• Monitor office supplies and research advantageous deals from suppliers
• Handling Petty Cash and preparing daily expense report
• Maintaining and updating calendar of all events and holidays, arrange meetings and appointments and also provide remainders as needed.
• Scheduled office meetings and client appointments for staff teams.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Assisted development and implementation of new administrative procedures.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Created and maintained databases to track and record customer data.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Interacted with customers by phone, email, or in-person to provide information.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Increased team productivity by reorganizing office supplies and protocols.
• Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer service orders promptly to increase customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Managed timely and effective replacement of damaged or missing products.
• Educated customers about billing, payment processing and support policies and procedures for Rental Pumps.
• Assist customers using online tools, email and phone regarding their Rental Pumps.
• Maintaining the records and the contracts of the Rental Pumps.

• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Developed strong communication and organizational skills through working on group projects.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Act as the point of contact between the executives and internal/external clients
• Undertake the tasks of receiving calls, take messages and routing correspondence
• Responsible for creating and maintaining department files as well as document creation, filing, sorting, copying, prioritizing and distribution of mails and documents
• Collection / Dispatching documents
• Ensure all documents received are checked and handed over to the concerned department
• Monitor office supplies and research advantageous deals from suppliers
• Processing new and renewals of Employee Medical Insurance, Vehicle Insurance and Mobile Business Account
• Keeping copies of all vendor and customer agreements in file and updating from time to time
• Maintaining and updating calendar of all events and holidays, arrange meetings and appointments and also provide remainders as needed
• Handling urgent calls, emails and messages when the Sales team are unavailable
• Handling orders and queries by phone or email and checking the orders have correct prices, discounts and product details
• Manage all activities relating to operations including sales orders and purchase order processing ensuring all orders are accurate
• Maintaining sales team schedules and training
• Maintain accurate contact information in the internal database
• Preparing sales reports on a weekly, quarterly and monthly basis
• Making travel arrangements with Hotels and airlines for the Sales Team.

• Handling Front desk and busy switchboard
• Keep stock of office supplies and place orders when necessary
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Receive and process travel arrangement requests for 2500 employees based on their specific needs
• Process, verify, and keep documentation of the passport and visa requirements to ensure timely and hurdle free Travel Planning
• Maintain an updated client Database of frequent and regular clients
• Research, negotiate, and secure rates with airlines, car rental companies, and hotels.

• Answering calls, taking messages and handling correspondence
• Maintaining diaries and arranging appointments
• Typing, preparing and collating reports
• Filing important and confidential documents
• Organizing and servicing meetings (producing agendas and taking minutes)
• Managing database and prioritizing workloads
• Liaising with relevant organizations and clients.