Kamlesh Kasawala
Dubai,UAE
Summary
Dedicated professional with expertise in customer engagement, effective listening, and employee management. Proven ability in conflict resolution, decision-making, and hiring and training. Skilled in email writing with a focus on clear communication. Committed to leveraging these skills to enhance team performance and drive organisational success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Devotion Tourism LLC
Dubai, UAE
04.2022 - Current
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Created classification systems to manage archives.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Planned revenue generation strategies designed for growth.
- Created a collaborative work environment for positive team dynamics.
- Managed vendor relationships to ensure timely delivery of services.
- Optimised workflow procedures with strategic planning and team coordination.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Operations executive
Royal Kanbee Tourism LLC
Dubai, UAE
05.2018 - 05.2020
- Analysed data to identify trends and recommend operational improvements.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Coordinated with external partners for successful execution of joint projects.
- Led and managed administrative staff to maintain smooth daily operations.
- Ensured safety protocols, decreased incidents during tours.
- Coordinated tour logistics, improved efficiency.
- Managed team of tour guides, enhanced customer satisfaction.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Handled customer complaints professionally; increased client retention rate.
- Monitored budget spendings to ensure cost-effectiveness in all activities.
- Employed strong product and systems knowledge to handle booking enquiries.
- Negotiated contracts with vendors, securing competitive prices and terms.
Education
Bachelor of Commerce - Accounts
Saurastra University
Rajkot 04.2004 - 04.2007
Skills
- Customer engagement
- Effective listening
- Employee management
- Conflict Resolution
- Decision making
- Hiring and training
- Email writing
Languages
English
Intermediate (B1)
Affiliations
- Sports, Reading
Timeline
Operations Manager
Devotion Tourism LLC
04.2022 - Current
Operations executive
Royal Kanbee Tourism LLC
05.2018 - 05.2020
Bachelor of Commerce - Accounts
Saurastra University
04.2004 - 04.2007
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