Kamran Ali
Abu Dhabi,UAE
Summary
Results-driven Operations Coordinator with 5 Years Plus of experience leading and optimizing bike rider operations. Proven expertise in coordinating delivery teams, enhancing efficiency, and ensuring seamless execution of bike deliveries. Adept at leveraging technology and data-driven insights to streamline processes, reduce delivery times, and elevate customer satisfaction. Strong communicator with a track record of fostering teamwork, safety, and continuous improvement in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Superior Delivery Services LLC
Abu Dhabi, UAE
07.2022 - Current
- Managed a team of bike riders, overseeing daily delivery operations and ensuring timely and accurate order fulfillment.
- Monitored real-time tracking systems to ensure the timely arrival of bike riders at delivery destinations, minimizing delays.
- Collaborated closely with the dispatch team to address any delivery challenges and provide immediate solutions to keep deliveries on track.
- Conducted regular training sessions for bike riders to enhance their navigation skills and ensure adherence to safety protocols.
- Implemented a feedback system to gather customer insights, leading to improved service quality and a 100% increase in customer satisfaction.
- Assisted in the development of standard operating procedures (SOPs) for bike delivery operations, ensuring consistent service excellence.
- Liaised with the inventory management team to maintain accurate stock levels and prevent delivery delays due to stockouts.
- Managed maintenance schedules for bikes, ensuring they are in optimal working condition to prevent breakdowns during deliveries
Operations Coordinator
Gulf Group 4 Delivery Services LLC
Abu Dhabi, UAE
02.2021 - 05.2022
- Managed a team of bike riders, overseeing daily delivery operations and ensuring timely and accurate order fulfillment.
- Coordinated delivery routes and schedules to optimize efficiency, resulting in a reduction in delivery times.
- Monitored real-time tracking systems to ensure the timely arrival of bike riders at delivery destinations, minimizing delays.
- Conducted regular training sessions for bike riders to enhance their navigation skills and ensure adherence to safety protocols.
- Implemented a feedback system to gather customer insights, leading to improved service quality and a 100% increase in customer satisfaction.
- Assisted in the development of standard operating procedures (SOPs) for bike delivery operations, ensuring consistent service excellence.
- Liaised with the inventory management team to maintain accurate stock levels and prevent delivery delays due to stockouts.
- Managed maintenance schedules for bikes, ensuring they were in optimal working condition to prevent breakdowns during deliveries.
Onboarding Restaurants
Deliveroo
Abu Dhabi, UAE
06.2018 - 08.2020
- Developed and implemented an effective onboarding system for new hires, resulting in a 20% reduction in training time and increased overall team productivity.
- Designed comprehensive training materials, including manuals, videos, and presentations, to ensure consistent and high-quality training for all staff members.
- Conducted engaging training sessions for new employees, covering customer service protocols, safety procedures, and menu knowledge.
- Monitored and evaluated staff performance, providing constructive feedback and additional training when necessary to maintain high service standards.
- Conducted engaging on-site training sessions, ensuring that new hires were well-versed in restaurant protocols, menu offerings, and customer service standards. Used a combination of presentations, hands-on activities, and role-playing exercises to enhance learning outcomes.
Fleet Supervisor
Deliveroo
Abu Dhabi, UAE
12.2017 - 07.2018
- Managed a team of bike drivers, overseeing their daily activities, schedules, and performance to ensure timely and accurate deliveries.
- Developed and implemented efficient routing strategies that reduced delivery times by 100% and minimized fuel consumption.
- Conducted regular training sessions on road safety, customer service, and product knowledge, resulting in a 100% decrease in accidents and an improvement in customer satisfaction.
- Utilized GPS and fleet management software to monitor driver locations, track deliveries, and optimize routes in real time.
- Collaborated with the maintenance team to ensure that bikes were properly serviced and maintained, reducing downtime.
- Implemented a performance tracking system that assessed key metrics such as delivery times, order accuracy, and customer feedback, resulting in a [X]% increase in overall efficiency.
- Managed driver scheduling and shift assignments, ensuring adequate coverage during peak delivery hours and minimizing overtime costs.
Education
Bachelor of Arts -
Punjab Collage of commerce kharian
PakistanDiploma -
Pakistan Institute of Computer Sciences
PakistanSkills
- Bike Delivery Operations
- Route Planning and Optimization
- Team Coordination
- Customer Service
- Data Analysis
- Safety Protocols
- Communication
- Problem Solving
- Time Management
Languages
English
Advanced
Urdu
Native
Arabic
Intermediate
Punjabi
Fluent
Timeline
Operations Coordinator
Superior Delivery Services LLC
07.2022 - Current
Operations Coordinator
Gulf Group 4 Delivery Services LLC
02.2021 - 05.2022
Onboarding Restaurants
Deliveroo
06.2018 - 08.2020
Fleet Supervisor
Deliveroo
12.2017 - 07.2018
Bachelor of Arts -
Punjab Collage of commerce kharian
Diploma -
Pakistan Institute of Computer Sciences
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