Dedicated and passionate hospitality professional with hands-on experience in front office operations and food and beverage services. Committed to delivering exceptional guest experiences by leveraging strong interpersonal skills and in-depth knowledge of hotel operations. Seeking a hotel management position to contribute to the success of a dynamic team while ensuring superior service quality and operational excellence.
Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Ability to take and process orders accurately and efficiently
Skilled in handling POS systems and cash transactions
Ability to multitask in fast-paced environment
Strong attention to detail and cleanliness
Knowledge of health and safety regulations
Experience in upselling food and drink items
Team player with effective communication skills
Calm and professional under pressure
Efficient table setting and clearing techniques
Fluent in handling customer complaints and special requests