Kanchan Chaudhary
Resturant Assistant Manager
Ras Al Khaima
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Resturant Assistant Manager
Nandos UAE L.L.C
Ras Al Khaima
12.2019 - Current
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand needs and provide excellent service.
- Adhered to social distancing protocols and wore mask or face shield.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Carried out day-to-day duties accurately and efficiently.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Shift Supervisor
Americana Group.(Pizza Hut)
Al Ain
08.2014 - 11.2019
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Regulated pricing, inventory count and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Kankai Education Foundation
Jhapa Nepal 03.2011 - 03.2014
Skills
Recruiting and interviewing
Employee performance evaluations
Staff supervision
Training
Sales growth
Business Development
Project Management
Operations management
POS systems operations
Goals and performance
Order management
Customer Relations
Product and service sales
Certification
Basic food hygine certificate
Learning New Things
I am self motivate person who always want to learn new path.
Learning new books,for new position.
Timeline
Person in-charge (PIC)
06-2022
First aidder
03-2021
Fire Safety Training
02-2021
Basic food hygine certificate
01-2021
Car Driving Licence (Own Car)
09-2020
Resturant Assistant Manager
Nandos UAE L.L.C
12.2019 - Current
International Serve safe certificate
06-2017
Shift Supervisor
Americana Group.(Pizza Hut)
08.2014 - 11.2019
High School Diploma -
Kankai Education Foundation
03.2011 - 03.2014