Summary
Overview
Work History
Education
Skills
music
Additional Information
Languages
Timeline
Generic
KANCHAN SHRESTHA

KANCHAN SHRESTHA

Dubai

Summary

Dynamic professional with a proven track record at Spinneys, adept in enhancing customer satisfaction and resolving issues. Excelled in relationship building and problem resolution, showcasing a strong work ethic and computer skills. Achieved significant improvements in service quality, demonstrating patience and a goal-oriented approach. Very quick learner and service oriented personal .

Professional with strong foundation in customer service and support. Known for reliability, flexibility, and focus on achieving high standards.

Overview

7
7
years of professional experience

Work History

CSA

Spinneys
Dubai
09.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Connected with customers by listening to concerns and answering questions.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Collaborated with other departments to guarantee customer satisfaction.

Customer Service Coordinator

Spinneys
Dubai
09.2024 - Current
  • Reached out and greeted customer with a smile.


  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.

Food Production Assistant

Spinneys
Dubai
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Musician

Arya Cafe /Cafe 75 Boudha, Nepal
Nepal
02.2023 - 12.2023
  • Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
  • Wrote and arranged original compositions for live music performances.
  • Repaired broken strings and other instrument issues.
  • Composed original songs that resonated with fans, resulting in increased album sales.
  • Interpreted and modified music to personalize performances.
  • Selected appropriate pieces to meet performance needs and showcase skills.

Event Management Coordinator

Raagmani Weddings Nepal
Nepal
05.2022 - 10.2022
  • Designed eye-catching visual displays that enhanced the overall aesthetic appeal of events and contributed to a memorable atmosphere for attendees.
  • Managed comprehensive post-event evaluations to identify areas for improvement and implement strategic enhancements for subsequent events.
  • Ensured timely completion of all pre-event tasks, facilitating smooth coordination of on-site activities.
  • Collaborated with cross-functional teams to ensure cohesive event execution, aligning with company goals and objectives.
  • Resolved operational challenges swiftly, implementing creative solutions that minimized disruption or delay during events.
  • Maximized event success with meticulous budget management and cost-saving strategies.

Intern

Hyatt Regency Nepal
Boudha,kathmandu Nepal
09.2021 - 04.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Worked on providing great customer service by addressing inquiries of guests ,making sure of high level of satisfaction among guests .

Volunteer

Food and Clothes Distribution
Nepal
09.2017 - 12.2017
  • Providing assistance for special events and programs.
  • provide Assistance and guidance to maintain clean, facilities to serve program needs.
  • Supporting and encouraging to engage in fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Getting connected with staff members to stay informed about volunteer opportunities and events.
  • Representing organization positively and professionally while providing community with much-needed services.

Education

High School Diploma -

GLOBAL INSTITUTE OF HOTEL MANAGEMENT
Bhaktapur ,Thimi
01-2022

High School Diploma -

WITS ACADEMY
Bhuwaldadha Kathmandu Nepal
06-2020

Skills

  • Goal oriented
  • Patience and tolerance
  • Strong work ethic
  • Up-selling and Cross-selling
  • Data entry
  • Complaint handling
  • Quality assurance controls
  • Documentation and reporting
  • Customer service
  • Computer skills
  • Relationship building
  • Problem resolution

music

I am an solo Live musician i make music to make people happy .

I am an indie artist .

 I write my own songs ,compose them and perform .

Additional Information

If opportunity is given i am an honest man filled with sincerity and hardworking person trying everything possible to reach customer satisfaction ,I will make the company i am working in proud .

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Korean
Intermediate (B1)
Arabic
Beginner (A1)

Timeline

CSA

Spinneys
09.2024 - Current

Customer Service Coordinator

Spinneys
09.2024 - Current

Food Production Assistant

Spinneys
09.2024 - Current

Musician

Arya Cafe /Cafe 75 Boudha, Nepal
02.2023 - 12.2023

Event Management Coordinator

Raagmani Weddings Nepal
05.2022 - 10.2022

Intern

Hyatt Regency Nepal
09.2021 - 04.2022

Volunteer

Food and Clothes Distribution
09.2017 - 12.2017

High School Diploma -

GLOBAL INSTITUTE OF HOTEL MANAGEMENT

High School Diploma -

WITS ACADEMY

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KANCHAN SHRESTHA