Kanika Dunga

• R1 RCM is hospital revenue cycle management companies and provides its services to hospital, health systems and physician groups across the United States
• The company provides end-to-end revenue cycle management services as well as modular services targeted across the revenue cycle including pre-registration, financial clearance, charge capture, coding, billing and follow-up, underpayments, and denials management.
• Demonstrate detailed product knowledge when assisting clients both on the phone and via email.
• Respond to client's questions about patient verification & the denials from Insurance company.
• Give personalized web-based training to corporations and associations.
• Onboard new clients through training, implementing their accounts and understanding their needs.
• Ensures that all the request, queries and complaint of Client are responded in a timely and professional manner.
• Maintaining the monthly MIS report for team performance

• Led a high-performing team, managing client communications and ensuring seamless interactions through regular client calls.

• Allocated and prioritized tasks effectively across team members to ensure on-time delivery and high-quality results.

• Acted as a primary point of contact for team concerns and product-related queries, addressing issues promptly to maintain team morale and productivity.

• Demonstrated strong problem-solving abilities by providing quick, effective solutions to meet client needs and resolve operational challenges.

• Managed conflict resolution and employee engagement, including addressing team attrition, enhancing team productivity, and driving quality improvement initiatives.

• Conducted regular quality checks on team production, ensuring adherence to company standards and client expectations.

• Provided ongoing support to team members by addressing product-related queries and resolving doubts to maintain smooth operations.

• Managed client calls, ensuring the delivery of high-quality results, and handled escalations related to quality assurance efficiently and professionally.

* Handled inbound and outbound calls to verify patients' eligibility status with healthcare providers, ensuring accurate and timely information.

* Provided patients with up-to-date insurance status, including active, inactive, and pre-authorized coverage, before their hospital visits to ensure smooth service delivery.

• Quatrro provides Mortgage & Lenders, Financial Institutions and Law Firms with back office support, giving clients power to focus on their core business
• Operational excellence, global infrastructure and capital.