KANISHKA ALONE
IT Support Engineer
Al-Satwa Dubai,,DU
Summary
Experienced IT Support Engineer with over 4 years of experience in IT of BFSI sector,organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Administrator
Wipro Ltd
07.2019 - 04.2024
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted employees with resolving network problems at remote locations.
- Documented system configuration, mapping and processes.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Connected to computer of client using remote link to install programs and applications.
- Communicated with clients to verify roots and causes of computer problems.
- Managed over 50 customer calls per day.
Education
Bachelor of Science - Information Technology
Mumbai University
Mumbai 06.2013 - 10.2021
Higher Secondary School Certificate. - Science
New English High School & Junior College
Ulhasnagar,Maharashtra 07.2011 - 08.2013
Secondary School Certificate -
Guru Nanak High School & Junior College
Ulhasnagar,Maharashtra 06.2009 - 03.2010
Skills
TCP/IP
Certification
Microsoft Certified [Azure Administrator Associate], [Certification Number: K20B64-25514D] - [Validity: 09th July,2024]
Additional Information
Passport No: Z6766239
Visa Type: Visit Visa
Visa Validity: 14-07-2024
Date of issue: Jun 09 , 2022
Date of Expiry: Jun 08 , 2032
Date Of Birth: 25-07-1995
Timeline
Microsoft Certified [Azure Administrator Associate], [Certification Number: K20B64-25514D] - [Validity: 09th July,2024]
07-2023
Administrator
Wipro Ltd
07.2019 - 04.2024
Bachelor of Science - Information Technology
Mumbai University
06.2013 - 10.2021
Higher Secondary School Certificate. - Science
New English High School & Junior College
07.2011 - 08.2013
Secondary School Certificate -
Guru Nanak High School & Junior College
06.2009 - 03.2010
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