KANISHKA MARAPANA
Supervisor
Discovery Gardens, Dubai
Summary
As a hotel hospitality and tourism individual with expertise in event management, I thrive in orchestrating seamless guest experiences and executing memorable events. My strong leadership skills and collaborative approach enabled me to coordinate effectively with diverse teams. This ensured that every aspect of an event and guest stay-executed flawlessly, leaving a lasting impression.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Front Office Agent
Marabedda Gardens Resort
01.2021 - 03.2024
- Addressed maintenance issues promptly, ensuring minimal disruption to guests'' stays.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Recreation Executive
ONE15 Marina
01.2018 - 01.2019
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
Restaurant Supervisor
Mezza Italian
1 2017 - 1 2018
- Managed inventory control, reducing waste and optimizing resources allocation.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
Owner
Sriya Paya Villa
01.2014 - 01.2016
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Management Trainee
Ivy Tourist Guest House
1 2012 - 1 2013
- Conducted thorough market research to identify growth opportunities and make informed decisions for company expansion.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development.
- Implemented innovative marketing strategies to increase brand awareness and customer engagement.
- Participated in strategic planning sessions to contribute valuable insights into company direction and long-term goals.
Education
Advanced Diploma in Tourism, Hospitality & Events Management -
Management Development Institute of Singapore
Diploma in Travel, Tourism & Hospitality Management - undefined
Management Development Institute of Singapore
Diploma in Baking - undefined
Prima Baking Training Center
GCE Advanced Level Certificate -
Dharmaraja College
Sri LankaSkills
Leadership
Traveling
My passion for exploring new destinations fuels my appreciations for the intricate dance of service and comfort that hotels provide. With the knowledge of what makes a stay unforgettable, I bring a unique perspective, to both my travels and my profession,elevating experiences for myself and others alike.
Timeline
Front Office Agent
Marabedda Gardens Resort
01.2021 - 03.2024
Recreation Executive
ONE15 Marina
01.2018 - 01.2019
Owner
Sriya Paya Villa
01.2014 - 01.2016
Restaurant Supervisor
Mezza Italian
1 2017 - 1 2018
Management Trainee
Ivy Tourist Guest House
1 2012 - 1 2013
Advanced Diploma in Tourism, Hospitality & Events Management -
Management Development Institute of Singapore
Diploma in Travel, Tourism & Hospitality Management - undefined
Management Development Institute of Singapore
Diploma in Baking - undefined
Prima Baking Training Center
GCE Advanced Level Certificate -
Dharmaraja College
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