Kannan Santhan
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
OPERATION TEAM MEMBER
ARAMEX
11.2022 - Current
- Gathered, logged and monitored all shipping data
- Updated and maintained databases to track shipments and inventory.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Exemplified the ability to multi-task and work in a fast-paced environment
- Demonstrated the ability to handle high stress situations while following company guidelines and procedures
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Monitored inbound and outbound operations to establish timely delivery of packages.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
ADMIN EXECUTIVE/DOCUMENT CONTROLLER
ROYAL GROUP OF COMPANIES
03.2022 - 10.2022
- Administered and maintained daily front office operations
- Responded to customer inquiries and referring clients to the proper channels
- Gathered information for implementing the new project
- Listed out the documents and documenting the project details
- Ensured that the quality of all services provided meets the required standards
- Created and modifying documents using Microsoft Office.
INSIDE SALES
BRAND FACTORY
04.2020 - 11.2021
- Maintained a professional and courteous relationship with customer and co-workers
- Maintained a computer database of all filled documentation
- Performed all activities that promote sales, increase revenue, and enhance the overall customer satisfaction
- Alerted customers to upcoming sales events and promotions
- Welcomed customers into the stores and helped them to locate items
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Bachelor of Computer Science -
01.2022
Diploma in Mechanical & Automobile -
12.2019
Skills
- MS Office
- Customer service
- Fast learner
- Creative problem solver
- Multitasking and Prioritization
- Verbal and written Communication
Languages
English
Malayalam
Tamil
Personal Qualifications
- Bachelor of Computer Science, 2019-01-01, 2022-01-01
- Diploma in Mechanical & Automobile, 2019-01-01, 2019-12-31
Computer Skills
Certification in Advanced Excel, 2022-01-01
Personal Information
- Date of Birth: 01/14/00
- Marital Status: Single
- Visa Status: Visit visa
Hobbies and Interests
Playing Football
Disclaimer
I Kannan Santhan hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
OPERATION TEAM MEMBER
ARAMEX
11.2022 - Current
ADMIN EXECUTIVE/DOCUMENT CONTROLLER
ROYAL GROUP OF COMPANIES
03.2022 - 10.2022
INSIDE SALES
BRAND FACTORY
04.2020 - 11.2021
Bachelor of Computer Science -
Diploma in Mechanical & Automobile -
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