Kannapiran Karuppasamy

• Implemented a new feedback system for more efficient performance reviews.
• Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
• Improved response times, resulting in higher client satisfaction rates.
• Coordinated staff development training to improve overall
• Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
• Maintained a positive work environment through effective conflict resolution strategies among staff.
• Conducted thorough audits on services provided, maintaining top-quality standards consistently.

• Staffs handling : 260 staffs [ Day / Night shift cleaners (male/ female) , storekeepers, Machine operator, facade cleaner( high level cleaner ) , marble polishing team, trolley boys ]
  
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Reviewed sales and gross profit report to assess company efficiency.
• Reduced financial discrepancies to minimize threats to health and productivity of business.
• Created employee schedules to align coverage with forecasted demands.
• Recognized staff for contributions to company success to foster engagement
• Made hiring recommendations to increase company's productivity and profitability with quality workers
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed organizational structure to outline and direct rules, roles and responsibilities.

• Staffs handling: 240 staffs [ Day / Night shift cleaners (male/ female) , storekeepers, Kitchen staffs ( chef), stewards , kitchen helper, Machine operator, facade cleaner( high level cleaner ) , marble polishing team, laundry attendants]
• Manage the catering operation to a high standard in line with the SLA and good food program
• Act as a point of contact for soft services team members for all soft services excluding cleaning
• To work as part of a team ensuring high standards of soft service delivery, customer satisfaction and contract retention.
• Drive Service excellence throughout the onsite teams.
• Maximise customer satisfaction and help maintain a good working relationship with the site client representatives and customers.
• To effectively manage and develop, undertake appropriate training and staff development.
• To initiate food safety, H&S policies, processes and procedures and ensure that all staff reporting to the function understand these, are trained in them and apply these procedures at all times.
• To comply with EIH procedures, Health and safety and all legislative requirements.
• Check with teams daily that all work is being carried out satisfactorily and in accordance with work schedules and to the standards required.
• Facilitated staff training, resulting in better customer service.
• Coordinated cross-departmental collaboration for improved workflow.
• Maintained inventory control, reduced stock shortages.

• staffs handling = 150 ( supervisor, chambermaid, machine operator drivers, gardener, )

Staffs handling = 130 staffs

No of the contract ; 4 school ( & 7 commercial Apartment, specialised cleaning team , ( marble polishing & carpet shampooing) and staff's accommodation also .

Staffs handling : 210 staffs[Supervisors, public area external Cleaner, internal cleaner , Machine operator, facade cleaner( high level cleaner ) , marble polishing team ,storekeepers ]

Staffs handling = 180 staffs [internal and external cleaner (male & female ) , facade cleaner( high level cleaner ) machine operator & drivers , marble crystallisation team, Office boy, storekeeper]