Kanthi Daluwak Godage
Dubai,United Arab Emirates
Summary
Experienced professional with a strong background in sales, customer service, and cash handling. Demonstrates expertise in inventory management, team leadership and training, and human resources support/office administration. Possesses excellent communication and interpersonal skills, along with the ability to multitask and manage time effectively. Committed to driving organisational success through efficient operations and exceptional service delivery.
Overview
22
22
years of professional experience
22
22
years of professional experience
Work history
Senior Sales Associate
Royal lounge intimates and maison lejaby Womens Lingerie (3rd Party Brand under M. H. Alshaya LLC)
Dubai Mirdif
2025.02 - 2025.07
- Develop and maintain knowledge of lingerie products, including styles, sizes, and features. Provide expert fitting services, including bra fittings, to ensure customers find the perfect fit.
- Assist in creating visually appealing displays and store layouts to drive sales and enhance customer experience. Make personalized product recommendations to customers based on their needs and preferences.
- Help manage inventory levels, minimize stockouts, and product feedback.
Senior Sales Associate and Cashier
M. H. Alshaya LLC - Debenhams
Dubai Mirdif city center
2020.02 - 2025.07
- Greeting customers, offer assistance to them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
- Arrange and replenish on a continuous basis the shop floor and ensure that the shop floor and fixtures are kept clean and tidy at all times in alignment with the brand’s image and coordination standards.
- Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
- Providing product feedback to Department Manager ,replenishments and nonperforming products. Merchandising the products under the appropriate sections according to sales trends, date of release, guidelines and as per the Department Manager recommendations.
- Proactively on Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.
- Ensuring smooth and efficient receiving process of shipments, as well as accurate stock keeping preventing stock loss.
- Handling cash register and transactions with the customers in an effective and accurate manner as required.
Cashier and Sales Associate
M. H. Alshaya LLC – Claire’s
Dubai
2009.03 - 2018.11
- Processed customer transactions efficiently, maintaining accuracy and attention to detail in a busy retail setting.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance their shopping experience.
- Supported the sales team in achieving store targets, ensuring high levels of customer satisfaction.Managed returns and exchanges, resolving customer issues with professionalism and care.
HR Assistant and Receptionist
Continental Fashion Private Limited
Watala, Sri Lanka
2004.01 - 2008.12
- Provided administrative support to the HR department, including maintaining employee records and assisting with recruitment processes.
- Managed front desk operations, greeting visitors, and handling incoming calls with a professional demeanor.
- Coordinated office activities and managed schedules for meetings and appointments.
Skills
- Sales, Customer Service, Cash Handling
- Inventory Management
- Team Leadership and Training
- Human Resources Support/Office Administration
- Communication and Interpersonal Skills
- Multitasking and Time Management
LANGUAGES
English
Sinhala
REFERENCE
Melanie, Colonval, Owner & Managing Director, melanie@sashams.com, Sashams
EXTRA-CURRICULAR ACTIVITIES
Sharjah Expo Event Supporting Sharjah | Jan 2025 – Jul 2025 As a key member of the pre-event organizing team, my responsibilities include efficiently pre-stocking and displaying merchandise, managing replenishment as needed, maintaining stock levels throughout the event, and assisting with cash handling whenever required.
DRIVING LICENSE
UAE Valid Driving License
LINK
LinkedIn: https://www.linkedin.com/posts/kanthi-godage-090bba110_opentowork-activity-715058534979621960
Timeline
Senior Sales Associate
Royal lounge intimates and maison lejaby Womens Lingerie (3rd Party Brand under M. H. Alshaya LLC)
2025.02 - 2025.07
Senior Sales Associate and Cashier
M. H. Alshaya LLC - Debenhams
2020.02 - 2025.07
Cashier and Sales Associate
M. H. Alshaya LLC – Claire’s
2009.03 - 2018.11
HR Assistant and Receptionist
Continental Fashion Private Limited
2004.01 - 2008.12
Timeline
Senior Sales Associate
Royal lounge intimates and maison lejaby Womens Lingerie (3rd Party Brand under M. H. Alshaya LLC)
2025.02 - 2025.07
Senior Sales Associate and Cashier
M. H. Alshaya LLC - Debenhams
2020.02 - 2025.07
Cashier and Sales Associate
M. H. Alshaya LLC – Claire’s
2009.03 - 2018.11
HR Assistant and Receptionist
Continental Fashion Private Limited
2004.01 - 2008.12