kaoutar essaad
abu dhabi,United Arab Emirates
Summary
Experienced Front Office professional with focus on customer service and operational efficiency. Known for enhancing guest experiences through strong communication and problem-solving skills. Capable of managing front desk operations smoothly to ensure guest satisfaction and loyalty.
Overview
3
3
years of professional experience
Work history
Front Office Agent
Grand Hyatt Abu Dhabi
Abu Dhabi, United Arab Emirates
11.2023 - Current
- Maintained high standard of cleanliness in reception area for a welcoming environment.
- Demonstrated professionalism and politeness when interacting with all guests, regardless of status or background.
- Upsold hotel services and facilities to enhance guest experience leading to increased patronage within the hotel premises.
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
- Coordinated wake-up calls ensuring no guest missed an appointment or flight.
front office Agent
Le Meridien
Abu dhabi, United Arab Emirated
11.2021 - 06.2023
- Ensured smooth check-in and check-out process for guests.
- Provided excellent customer service by addressing guest queries promptly.
- Handled cash transactions with accuracy whilst maintaining a balanced cash drawer.
- Assisted guests with luggage, provided direction to rooms, facilities within the hotel.
- Managed room reservations using front office software efficiently.
Education
High School Diploma -
Sidi Mohamed Ben Abdellah University
Fez \ MoroccoSkills
- Email management
- Customer and client relations
- Customer service
- Transport coordination
- VIP guest experience
Languages
Arabic
Native
French
Advanced
English
Advanced
Timeline
Front Office Agent
Grand Hyatt Abu Dhabi
11.2023 - Current
front office Agent
Le Meridien
11.2021 - 06.2023
High School Diploma -
Sidi Mohamed Ben Abdellah University
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