Kaoutar Idrissi El Hachimi
Abu Dhabi
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Cleveland clinic Abu Dhabi
Abu Dhabi
08.2018 - Current
- Welcome patients
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
- Booking and confirming appointments
- Giving patients/customers appropriate information for their queries
- Ensures that all Facilities are available to patients
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- General administrative duties including photocopying, invoicing, billing, collecting cash and other forms of payment from customers if necessary
Patient Relation Representative
American Hospital
Dubai
04.2017 - 08.2018
- Welcome patients/customers
- Register patients
- Assist patients to wherever are directed
- Ensures that all facilities are available to patients
- Giving patients/customers appropriate information for their queries
- Maintain list of updated Department and Doctors duty schedules
- Maintain patient confidentiality at all times
- Interpreter
- Attend phone calls, concluded nature of calls and assisted callers to proper department
- Kept detailed messages from person called upon, containing name, call timing and business nature
- Accepted and distributed messages and mails to proper department and employees
- Sending and receiving fax messages
- General administrative duties including photocopying, invoicing, billing, collecting cash and other forms of payment from customers if necessary, filing, booking, and organizing meeting rooms
- Assist VIP patients to their departments and explain facilities
Senior Guest Relation Associate
AHALIA HOSPITAL
Abu Dhabi
06.2016 - 03.2017
- Respond to patients needs and anticipate their unstated ones
- Expect and react promptly to guests requirements and inquires
- Actively listen and resolve guests complaints
- Records daily activities and complaints in guest relation logbook and inform respective department heads for immediate actions
- Ensures that all facilities are available to patients
- Collect Customer satisfaction survey form and entered in system
- Assist VIP patients to their department and explain facilities
- Interpreter
Guest Relation Associate
AHALIA HOSPITAL
Abu Dhabi
04.2014 - 06.2016
- Welcome patients/customers
- Register patient
- Giving patients/customers appropriate information for their queries
- Maintain list of updated Department and Doctors duty schedules
- Attend phone calls directed from operator and clarify customer enquiries politely
- Communicate verbally in clear and concise manner
- Maintain patient confidentiality at all times
- Interpreter
- Compiled feedback to help management improve guest relations policies and prevent common conflicts
Telephone Advisor
Acticall
Casablanca
09.2013 - 11.2013
Receptionist
BIM STORES
Casablanca
04.2011 - 12.2011
- Attend phone calls, concluded nature of calls and assisted callers to proper department
- Kept detailed messages from person called upon, containing name, call timing and business nature
- Accepted and distributed messages and mails to proper department and employees
- Met and greeted visitors and associates
- Sending and receiving fax messages
- General administrative duties including photocopying, invoicing, collecting cash and other forms of payment from customers if necessary, filing, booking, and organizing meeting rooms
Receptionist
Hewlett Packard
Casablanca
03.2010 - 05.2010
- Meeting, greeting, and welcoming visitors
- Attend phone calls, concluded nature of calls and assisted callers to proper department
- Sending and receiving fax messages
- Corresponded with clients through email, telephone or postal mail
- General administrative duties including photocopying, invoicing, collecting cash and other forms of payment from customers if necessary
Manager Assistant
ENOC COMPANY
Durban
10.2009 - 12.2009
- Meeting, greeting, and welcoming visitors
- Attend phone calls, concluded nature of calls and assisted callers to manager
- Organizing meetings
- Kept detailed messages from person called upon, containing name, call timing and business nature
Education
Diploma - business
ISTA (institute For Applied Special Technology)
Morocco06.2009
High School Diploma of Science Experimental Series -
Moukhtar Isoussi
Morocco06.2007
Skills
Customer focus
Customer service
Excellent computer knowledge
Phone skills
Good Communication
Ability to prioritize tasks, organize work and be self-oriented
Problem solving skills
Interpersonal Savvy
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Timeline
Patient Access Representative
Cleveland clinic Abu Dhabi
08.2018 - Current
Patient Relation Representative
American Hospital
04.2017 - 08.2018
Senior Guest Relation Associate
AHALIA HOSPITAL
06.2016 - 03.2017
Guest Relation Associate
AHALIA HOSPITAL
04.2014 - 06.2016
Telephone Advisor
Acticall
09.2013 - 11.2013
Receptionist
BIM STORES
04.2011 - 12.2011
Receptionist
Hewlett Packard
03.2010 - 05.2010
Manager Assistant
ENOC COMPANY
10.2009 - 12.2009
Diploma - business
ISTA (institute For Applied Special Technology)
High School Diploma of Science Experimental Series -
Moukhtar Isoussi
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