Kapil Chhabra
Agra,India
Summary
As an experienced professional into Operations in Electronics, Hospitality & Banking, would like to utilize my experience and knowledge in Logistics, Service, Procurement along with Sales & Marketing for contributing to the growth of the company.
Goal oriented professional with over 19+ years of experience in Operations, Logistics, Service, Procurement, Sales industry with accelerate management skills, communication skills, team building, vendor management, relationship management, event management, and hospitality management.
Proven record in training and quality by developing most productive Agents and Teams.
Overview
20
20
years of professional experience
8019
8019
years of post-secondary education
Work history
Operations (Sales Demonstrator)
Nikai Group Of Companies
Dubai, United Arab Emirates
03.2017 - 06.2024
- Taking care of entire Export Operations for Nikai Group of Companies
- Sales and completion of the targets, dealing with major key customers of Exports- Like- Seychelles, Male, Azerbaijan, Iran, Somalia, Malabo etc
- Taking care of logistics, in terms of vehicle operations, documentations, certifications and export shipments
- Arranging the shipment with forwarding agents to ship the products once the material is ready from China & Dubai
- Dealing into Customer Relationship in terms of Customer Complaints and Service with 100% Satisfaction
- Managing spare parts operations for all the categories i.e.- Appliances, White Goods and Electronics
- Managing both internal and external communications in terms of Customer Satisfaction.
- Coordinating between the Service partners and Vendors
- Profile includes Sales Coordination like- Order Management, Invoices, Deliveries & Remittances
- Monitoring Customer Service promotional activities
- Reconcile monthly operating budgets and share updated financial reports with management
- Monthly Service KPI reports
- Analyzing Customer Satisfaction for Wholesale export customers.
- Monthly customer service reports and analysis along with the NPS
- Train the New staff with company policies and sop's.
- Meeting with new Export clients and converting their interest in Nikai from Other Brands
- Handle company conferences, logistics events, choosing vendors.
- Monitor, control and manage business operations to meet customer expectations and company goals.
- Liaise between customer and management to ensure smooth operations deliveries
- Provide direction and guidance to internal teams to achieve performance targets
- Billing for the direct shipments from China to various countries
- Dealing with Logistics for Export Unit which includes- Import & Export
- Dealing with Vendors for shipping documents, marketing materials for the customers
- Preparing and maintaining the data for Sales Reviews & Product Reviews
- Preparing the reports for Annual Audit for Wholesale Export divisions.
- Promoted new products via hands-on demonstrations, generating keen interest amongst customers.
- Developed rapport with potential customers to establish a positive brand image.
- Collaborated closely with sales team for seamless coordination during promotional events.
- Educated potential buyers on various products, leading to informed purchase decisions.
- Conveyed unique selling points clearly during product demonstration, influencing buying behaviour favourably towards our brand.
- Achieved notable increase in sales volume through persuasive demonstration techniques.
- Increased product awareness with targeted marketing strategies.
- Engaged with potential customers, improved brand loyalty.
- Built relationships with clients through effective communication skills.
Operations Manager
Hotel Ramada Plaza
Agra, India
05.2014 - 10.2016
- Attended the Hotel Operational Training with Hotel Ramada Resort & Spa Udaipur
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Joined in Pre-opening, managed the banquet operations and bookings
- Responsible for product planning, vendor selection, Vendor contracts, negotiations and vendor payments
- Was assigned to meet with the clients to ensure 100% satisfaction along with business expansion
- Managed more than 100 Weddings.
Operations Manager
Policybazaar.com
Gurgaon, India
04.2013 - 02.2014
- Worked as an Assistant Manager Operations for loans and credit cards
- Was leading a team of 80 members, responsible meeting with high CNR customers, client verification, Credit checks, document collection, documents submission in bank for approval and disbursal
- Responsible for sales strategy and execution, training the team members to develop their skills
- To co-ordinate with SM, NSM, and RSM for penetration of customers, to organize sales and training activities in all the offices Pan India and to motivate my team to achieve sales targets.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Led teams to achieve business objectives on time and within budget constraints.
Asst.Manager Operations
Citibank
Gurgaon, India
09.2004 - 10.2012
- Joined as a Customer Care Executive in 2004 in E-Serve International Ltd (Citigroup Citi Phones) for Credit cards
- Promoted as an Asst.Manager in 2008 to manage the business loan, personal loan, and phone on Credit cards in Gurgaon
- Oversaw day-to-day operations; maintained high standards of service delivery.
- Reviewed the training coverage percentage for all the locations representatives across Citi Phones India
- Tracked the changes which need to penetrate new accounts and expand existing ones for a wide range of banking/ credit cards product & services.
- Handled procurement tasks, maintaining supplier relationships effectively.
- Fostered a positive work environment through empathetic leadership.
- Conducted regular staff training sessions to enhance skill sets.
- Achieved customer satisfaction by improving operational efficiency.
- Assumed responsibility during manager's absence, ensuring smooth functioning of all operations.
- Oversaw day-to-day operations of company, maintaining operational and service standards.
- Enhanced customer satisfaction by resolving operational issues promptly.
Education
MBA - Banking & Operation Management
NIM
India April 2011 - 03.2013
B.Com - Commerce
RBS Degree College Agra
India April 2001 - 03.2004
12th - Commerce
Gayathri Education Academy
India April 2000 - 03.2001
10th - English, Hindi, Maths, Social Studies, Science, Banking Commerce.
Gayathri Education Academy
India April 1998 - 03.1999
Skills
- Professional telephone etiquette
- Leadership
- Commitment to excellence
- Self-Motivated
- Training
- Communication Skills
- Presentation skills
- Team builder
- Negotiations
- Vendor Management
Languages
English
Hindi
Personal Information
- Date of birth: 05/28/1982
- Nationality: Indian
- Marital status: Married
Affiliations
- Listening to Music
- Playing Cricket
Accomplishments
- Awarded as Best Manager in 2023.
- Awarded as most Productive Manager in 2013
- Awarded for Best Employee in 2008
- Awarded for Operations & Technology Award (O&T) in 2012
1-Nikai Group Of Companies-
2- Policy Bazaar-
3-Citibank
Timeline
Operations (Sales Demonstrator)
Nikai Group Of Companies
03.2017 - 06.2024
Operations Manager
Hotel Ramada Plaza
05.2014 - 10.2016
Operations Manager
Policybazaar.com
04.2013 - 02.2014
Asst.Manager Operations
Citibank
09.2004 - 10.2012
MBA - Banking & Operation Management
NIM
April 2011 - 03.2013
B.Com - Commerce
RBS Degree College Agra
April 2001 - 03.2004
12th - Commerce
Gayathri Education Academy
April 2000 - 03.2001
10th - English, Hindi, Maths, Social Studies, Science, Banking Commerce.
Gayathri Education Academy
April 1998 - 03.1999
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